Bank transactions are missing

[EchterIng]

Hi,

I've linked visma with my bank account and usually that works great. But now one transaction wasn't imported. What can I do to import it now? I can't add the bank transaction manually.

Thanks.

Best,

Inge

[EchterIng]

I have created a support ticket for this problem. Seems to be a bug.

[Mayron Beudeker · Accepted solution]

Dear Inge,

This problem is indeed caused by a bug and will be resolved tomorrow. Our apologies for the inconvenience.

Beste regards,

[EchterIng]

Ok, the support team added the missing data.

[Anonymous]

I just came across the same problem. My bank shows a deposit that my integration missed. I can't manually add the entry and so I need help to resolve this.  This is my first time seeking help. How did you get Visma to resolve this??

[EchterIng]

Just read the whole thread. It explains exactly what happened and that it got resolved by the support team 😉

[EchterIng]

You can also call them. Phone number is on the bottom of this page, right corner.

[EchterIng]

I found that all transaction from one day are missing (16.7.). Any way they can be imported?