Mijn Communities
Help
EchterIng
CONTRIBUTOR ***

Bank transactions are missing

door EchterIng

Hi,

I've linked visma with my bank account and usually that works great. But now one transaction wasn't imported. What can I do to import it now? I can't add the bank transaction manually.

Thanks.

 

Best,

Inge

7 ANTWOORDEN 7
EchterIng
CONTRIBUTOR ***

door EchterIng

I have created a support ticket for this problem. Seems to be a bug.

Goedgekeurde oplossing
Mayron Beudeker
VISMA

door Mayron Beudeker

Dear Inge,

 

This problem is indeed caused by a bug and will be resolved tomorrow. Our apologies for the inconvenience.

 

Beste regards,


Met vriendelijke groet,

Mayron/Supportspecialist eAccounting
Geef aub een "kudo" als je denkt dat het antwoord nuttig was en klik op "als
oplossing accepteren"
als je vraag hiermee beantwoord is. Dit helpt anderen in de Community!
EchterIng
CONTRIBUTOR ***

door EchterIng

Ok, the support team added the missing data.

jpp423
CONTRIBUTOR *

door jpp423

I just came across the same problem. My bank shows a deposit that my integration missed. I can't manually add the entry and so I need help to resolve this.  This is my first time seeking help. How did you get Visma to resolve this??

EchterIng
CONTRIBUTOR ***

door EchterIng

Just read the whole thread. It explains exactly what happened and that it got resolved by the support team 😉

EchterIng
CONTRIBUTOR ***

door EchterIng

You can also call them. Phone number is on the bottom of this page, right corner.

EchterIng
CONTRIBUTOR ***

door EchterIng

I found that all transaction from one day are missing (16.7.). Any way they can be imported?