Negative balance on prepayments

[Suad Koska]

We are dealing with an issue where a lot of already closed prepayments started appearing as open again, some of them even with a negative balance on them!? 

Does anyone else experience similar error? 

[Suad Koska]

Hi Malin, 

Unfortunately no! 

I double checked with our Visma consultants yesterday, still nothing... 

[Malin Segerud]

Hi Suad,

Do you still experience this error? I would suggest that you contact your partner and ask them to create a technical ticket regarding this.

Best regards,

Malin Segerud
Cloud Connection AB

[Suad Koska]

Hi Malin, 

Thank you for the suggestion. 

I already did that and was told that a ticket was created, but I still haven't received an answer.

I thought it may be a common error that's why I tried to ask here also. 

Best regards, 

Suad

[Malin Segerud]

Hi Suad,

I see. Did you receive an answer yet?

Best regards,

Malin Segerud
Cloud Connection AB