When encountering an issue using the API there are steps you’ll want to follow to understand where the issue occurs and what support channels it should be reported via to resolve the issue in a timely manner.
The terms for the API support states that to make investigation easier and reduce the time required to find a solution to your problem, you’ll need to include as much relevant information as possible when you are reporting your issue, this is true regardless of what channel your issue should be reported to.
When reporting an issue to the developer forum, the thread should contain the following information and be formatted in a way that makes the post to be easy to follow.
When you're Posting a Support Case on the community, you should share clarified information which belongs to your API Transaction/s
Explain what you are trying to do, what the expected results are and what results you get.
Provide detailed steps of the work flow you have followed.
For further examples of scenarios where troubleshooting is needed and how to report them, please have a look at the PDF attached to this post.
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