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KonsultVn
CHAMPION ***

Error 5520 on every call

by KonsultVn

Hi,

 

We are receiving this error:

{"ExceptionType":"IPPException","ExceptionMessage":"","ExceptionFaultCode":"5520","ExceptionMessageID":"5520_e0179a36-7872-4c08-9c3a-2e9711b2441e","ExceptionDetails":""}

for every API call we do for only one of our customers. Company ID 4936497.

 

We have tried at different times over the past 4 days and we are still receiving this error. We are using identical integration that the rest of our almost 70 customers are using for Medius<-> Visma.net, and when we receive this error it's usually temporary but this seems to be permanent.

 

I have tried endpoints:

controller/api/v1/account

controller/api/v1/dimension/

controller/api/v1/supplierinvoice

To name a few.

 

Any ideas what can be causing this issue?

8 REPLIES 8
Accepted solution
Yıldırım
VISMA

by Yıldırım (Updated ‎16-12-2023 14:31 by Yıldırım VISMA )

Hello, we got confirmation from Ali that it's working now. You can contact us if this occurs again. Thanks.

KonsultVn
CHAMPION ***

by KonsultVn (Updated ‎14-12-2023 10:28 by KonsultVn )

Hi again,

 

Any news on this? It's becoming critical because we need to go live soon and we haven't been able to test the integration.

by Yıldırım

Hi, could you please inform us who we can contact at exsitec via email ? You can send it through developersupport@visma.com

Thanks.

KonsultVn
CHAMPION ***

by KonsultVn

Will do.

SierdW
PARTNER

by SierdW

We had something similar. in our case there was something wrong with the token, although it looked fine.

 

Have you tried authenticating the user again using the oauth flow?

by Yıldırım (Updated ‎07-12-2023 15:27 by Yıldırım VISMA )

Hello, do you have any additional exception message in the response body ? Could you please share your client ID and specify whether this is a legacy VNI or a new application created via the portal ? <developersupport@visma.com>

 

Thanks.

KonsultVn
CHAMPION ***

by KonsultVn

Hi,

 

No additional information in the response body, but it does say "Status: 500 Internal Server Error".

KonsultVn_0-1702301411557.png

Client ID is isv_exsitec_transport and its a new application created via the portal. 

 

KonsultVn
CHAMPION ***

by KonsultVn

One more thing to add is that we can generate a token with the credentials we are using.