Upgrade of Service Gateway tooling on 21st of August 2023. Impact on all APIs.

[#1]

Update (21-8-2023, 1pm)

The upgrade is finished. 

Original message:

On the 21st of August 2023, we will upgrade our Service Gateway tooling.
This will cause downtime of all our API's starting at 11am. We expect the API's to be unavailable for a few hours.
When the API's are available again, we will give an update.

Q&A
Why do we need to upgrade?
The upgrade is mandatory while the old version from our third party will no longer be supported soon.
The new version will also bring advantages to handle the backend of the APIs.

Why do we do this during office hours?
We are running this update during business hours, because APIs are system to system connections, not bound to office hours.
On the other hand, delivering support for migrations is much easier during office hours.

What can you do if you experience connection issues after 11am on 21st of August?
Please revisit this message to check for updates. If the upgrade is not finished yet, please wait till the upgrade is finished.
If the upgrade is finished and you experience connection issues, please contact our Service Desk or known communication channels.