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CONTRIBUTOR ***

Bank transactions are missing

Hi,

I've linked visma with my bank account and usually that works great. But now one transaction wasn't imported. What can I do to import it now? I can't add the bank transaction manually.

Thanks.

 

Best,

Inge

7 ANTWOORDEN 7
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CONTRIBUTOR ***

Re: Bank transactions are missing

I found that all transaction from one day are missing (16.7.). Any way they can be imported?

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CONTRIBUTOR ***

Re: Bank transactions are missing

I have created a support ticket for this problem. Seems to be a bug.

Re: Bank transactions are missing

Dear Inge,

 

This problem is indeed caused by a bug and will be resolved tomorrow. Our apologies for the inconvenience.

 

Beste regards,


Met vriendelijke groet,

Mayron/Supportspecialist eAccounting
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als je vraag hiermee beantwoord is. Dit helpt anderen in de Community!
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CONTRIBUTOR ***

Re: Bank transactions are missing

Ok, the support team added the missing data.

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CONTRIBUTOR *

Re: Bank transactions are missing

I just came across the same problem. My bank shows a deposit that my integration missed. I can't manually add the entry and so I need help to resolve this.  This is my first time seeking help. How did you get Visma to resolve this??

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CONTRIBUTOR ***

Re: Bank transactions are missing

Just read the whole thread. It explains exactly what happened and that it got resolved by the support team 😉

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CONTRIBUTOR ***

Re: Bank transactions are missing

You can also call them. Phone number is on the bottom of this page, right corner.