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    • Visma Community is ...........
    • Registering lets you take full advantage of the community, enabling you to:
      • Personalize your community experience with the My areas-box
      • Ask questions, comment and share your knowledge in the forums
      • Subscribe to forum topics, news, knowledge bases and ideas in different product and knowledge areas
      • Receive email on updates of forum threads and articles you are subscribing to
      • Exchange private messages with other members
      • Comment on news, knowledge base articles and forum posts
      • Add new ideas, vote and comment on the ideas you like best
      • Access closed areas based on your user profile
      If you don't register, you can only browse, search for information, and read posts. You won't be able to subscribe, bookmark, give likes, vote on ideas, interact with other community members, or access downloads.

    • To register:

      1. Click Register at the top of any page.
      2. Enter your first name, last name and email address, select the language and the country. Confirm that you are not a robot by ticking the box and then click Register.

        Tip: Many Visma systems use the same login-solution. Use your professional e-mail and password to make sure you can jump between solutions without signing in multiple times

      3. Check your email for a confirmation e-mail and click the activation link.
      4. Enter a Password.
      5. Review and accept the "Terms and conditions" for Visma Community
      6. Choose a Username. Please use your full name so that other members know who they are talking to in the Community. Your username will be shown when you post a question, comment or send a private message.
    • After you have registered and confirmed your registration, you can sign in.


      To sign in:

      1. Click Sign In at the top of the page.
      2. Enter your email address and password.

        Tip: If you are the only one who uses this computer, click Keep me signed in to sign in automatically next time you visit.

      3. Click Sign In.
      1. Click Forgot your password? at the sign in page.
      2. Enter your email address and click Reset Password.
      3. Confirm that you are not a robot by ticking the box.
      4. Click Send request.
        If the email address provided is registered in the Community, you will receive an email with a password reset link.
    • A knowledge base is a collection of useful and practical articles. Knowledge bases are great community resources for several reasons:

      • After you find an article, you can add your comments and maybe even edit the article (if you have the right permission). If the article's publisher incorporates your comment into a later version of the article, you'll get credit as a contributor.
      • Articles can contain some of the same rich media as other posts, including images and attachments.
      • Each article contains lists of contributors and related links.

      Contributors could be community members whose posts or comments are used in the article, authors who put the article together, or editors who reviewed or refined it.

      Related links take you to posts that were used in the article or other posts that the authors thought you might find helpful or interesting, including forum messages, blog articles, and ideas

    • Lithium Chat enables users to directly interact in real-time with site staff or with each other.

    • All customers using Lithium Chat must first read, understand, and agree to abide by the site's Terms of Service and the User Guidelines. Violations of these terms may be reported to the site administrators. Please include the login of the participant you're reporting, the name of the Chat you were in when the incident occurred, the date and time of the incident, and any other details you feel may be relevant. We will take appropriate action; however, for reasons of account privacy, we cannot notify you of the outcome.

    • If you want to change your username, you do this under My settings.

      My settings can be found by clicking on your name or profile picture in the top right corner of the Community page -> My settings -> Username

      Your username must be unique.

    • Your current profile picture (avatar) appears at the top of your profile page.


      To change your profile picture (avatar):

      1. Sign in to your community account.
      2. Go to My profile.
      3. Click on the small icon next to the circle with your current profile picture
      4. Click Choose another avatar. Add a new picture by one of these options:
        • From My Computer
        • From My Albums (in the Community)
        • From Another Site - if you have been granted permission, use an image from the web (click From Another site and enter the URL for the image).
        • From The Community - default Community avatar for those who do not wish to upload their own profile picture.
    • You can change language settings connected to your user by visiting https://accountsettings.connect.visma.com when you are logged in.
    • You can tell other community members as much or as little about yourself as you want. You can enter a short biography, your location, your interests, or anything else (within community guidelines, of course).

      To tell other community members about yourself:

      1. Sign in to your community account.
      2. Go to My Settings > Personal Profile > Personal Information.
      3. Enter information about yourself in the Biography field. You can enter your name, location, company info, and any other information you want to share.
      4. Click Save.

      By default, all community users can see this information.

      To display your info only to people on your Friends List:

      1. Click Preferences > Privacy.
      2. Set Show private information in profile to to friends only.
      3. Click Save.
    • Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About [user name] page.
      3. Click Add [user name] to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

    • The Community provides a place for members or participants to search for information, read and post about topics of interest, and learn from each other. Depending on how the product- or knowledge area is set up, you'll find:
      • Forums, where you can post questions, answers and comments
      • Ideas, where you can add suggestions and ideas to improve products and vote for ideas that other community members have posted
      • Knowledge base, where you can read and comment on guides and FAQ's about the best practices of your product or solution
      • News, where you can read and comment on articles written by Visma
      • and much more..

      Guests (unregistered visitors) can browse or search the community for information. Members (registered users) get access to the personal navigation feature 'My areas' and access to Downloads. Registered and signed in members can also post messages and comments, follow discussions, subscribe and get email notifications, helping them stay up to date with all relevant content.

    • You are essential to the Community, even if all you ever do is read messages or articles that someone else has posted. The Community is useful in many different ways, because you can:

      • Ask questions and share your answers
      • Comment on news, knowledge base articles and ideas
      • Vote for the ideas you like
      • or just browse for an answer to a specific question.

      We encourage you to visit community often and participate. Ask your toughest questions! Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs.

      Remember to thank community members who have helped you. Show your appreciation by giving kudos to helpful posts, accepting a solution that answers your question, or posting thank-you replies.

      We want the community to be appropriate, friendly, informative, and fun for everyone.

      Be sure to read the Community Rules and Guidelines so that you know what to expect and what is expected of you when you are here.

    • My areas are your personal and quick navigation in the Community.
      When you become a registered member of the Community and your email has been registered in our internal systems, you will automatically get access to relevant areas based on your customer relationship with us.
      Tip! If you are an existing Visma product or service user, to be correctly identified, please use your work email when logging in
      If you are not registered in our internal systems you will still be able to add areas of interest as long as they are open to all
        How to add areas to My areas:
      1. Log in
      2. Navigate to the Product and topic areas
      3. Find your areas of interest from the Open areas list and click + My areas

        1. OR
        2. Log in
        3. Navigate to area you want to add
        4. Click + My areas underneath product icon on the right-hand side of the page


    • To post a message:

      1. Go to the Forum where you want to post.
      2. Click the Start a topic button, on the right side.
      3. In the Subject field, enter your message title.
        Tip: Make your subject clear and concise, as it is the only part of the message that shows up on the Forum overview page. Categorize your post and add tags - it will make your post more visible.
      4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
      5. Use the different tools to change font, color, add pictures etc. Use the emoji menu to add emojis.
      6. Spell check your message, as needed. Preview your post to make sure it is all set for posting.
      7. Click Post.

      Your post is now added to the forum and visible to other Community members.

    • Click Reply to respond to a particular post.

      The Reply Message screen is similar to the Post Message screen, with the following difference:

      • When you reply to a post, the subject line is filled in automatically. You can change it if you want.

      Your reply is added to the existing thread. It will not create a new thread.

    • Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

      To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

      Click the message count or envelope icon to go to your Private Messages Inbox.

    • To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon in the top right corner to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.
      5. Enter the subject for the message in the Message Subject area.
      6. Type the reply in the Message Body editor.
      7. Click Send Message.
        You can look for the messages you've sent in the Sent tab.
    • To read a private message:

      1. Sign in to the community.
        If you have any new messages, you'll see the number of unread messages next to the envelope icon.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply. Type the reply and click Send Message.
      5. To delete a message, click Delete message and confirm that you want to delete it.
      6. To add the sender to your friend list, click Add [username] to my friends list
      7. To block the sender from sending you private messages, click Block [username]
    • To reply to a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply.
        The recipient and subject are automatically entered for you, but you can edit them.
      5. Type the reply in the Message Body editor.
      6. Click Send Message.
    • You can delete messages one at a time as you read them, or in bulk from your Inbox.

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To delete a single message, click the message to view it and then click Delete.

      To delete a several messages at once:

      1. Click the Options menu (green circle) and enable batch processing by clicking Enable batch processing.
      2. Choose the messages you want to delete by checking the box(es) on the left hand side
      3. Click the Options menu (green circle) > Delete checked messages
      4. To delete all messages, click the Options menu (green circle) and click Delete All.
    • To see the private messages you've sent:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Sent Messages.
    • Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About [user name] page.
      3. Click Add [user name] to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

    • Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

      To add someone to your Ignored Users list:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click a message from the user you want to ignore and click Ignore user name.

      To remove someone from your Ignored Users list:

      1. Sign in to the community.
      2. Click Ignored Users to see the list.
      3. Click Remove from Ignored list to begin receiving messages from this user again.

      You can also search for community members and add them to your Ignored Users list.

      To search for a user.

      1. On any page, enter a user name in the Search box.
      2. Choose Users and click Search.
      3. In the Search Results, click the user's name.
      4. Click Ignore user name in the Contact area

    • An Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An Accepted Solutions icon also appears in forums and in search results so you can see which messages have solutions.

      You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution

    • If a question you have posted has been answered, you may choose to mark the most helpful answer as Accepted solution.

      To mark a message as a solution:

      • Click Accept as Solution on the reply.

      If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

      To revoke an accepted solution:

      • Click Options > Not the Solution.

      You can choose another solution or leave the question unsolved.

    • When you give kudos to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your kudos help to boost the value of certain messages and enhance the reputation of their authors.

      Giving kudos is as easy as a single click, but the impact of kudos ripples across the community.

    • You can give Kudos (or thumbs up) to any posts in the community except your own.

      To give kudos to a message and its author, click thumbs up on the message.

      If you change your mind about the quality of the message, you can revoke your kudos.

      To revoke kudos you've given, click the thumbs up button again.

    • Want to know who thinks a message is good? It's easy to find out which regular community members and community experts have given kudos to a message. Kudos from community experts can carry more weight than those from brand new members. (Community administrators can choose to have kudos granted by experts carry more weight than kudos granted by regular members.)

      To see who's given you kudos:

      1. Go to the message page.
      2. Click the Kudos total.
        The Who Kudoed this Message page shows you all the community members who've given kudos to the message.
      3. Click the Username or Kudos links to sort this page by the date the kudos were given, the name of the user who gave kudos or by the kudos count.
    • There are usually two kudos leaderboards on the community's front page; one for authors and another for messages. The author's leaderboard shows who has received the most kudos. The message leaderboard showcases the most kudoed messages. Links from the front-page leaderboards take you to the full leaderboard pages.

      To view the Top Kudoed Messages leaderboard:

      • Click view all from the front page module.
      • To view the Top Kudoed Authors leaderboard:

      • Click view all from the front page module.
    • Curious about who liked your posts? Go to you profile page. You can also see how many likes other Community members have on their profile pages. To see who liked your post:

      • Go to you profile page.
        Your Profile pages shows the names of community members who liked your posts, the posts they liked, your posts with most likes, and the likes you've given.
      • To see all of your recent kudos activity in an area, click view all.

    • There are a few reasons why you might not be able to give Kudos to a post.

      • You've already given Kudos to this message (you can only give them once).
      • You wrote the message (you can't Kudo your own messages).
      • Your community manager wants you to give Kudos only to a message that starts a thread and not to replies.
      • Your community manager has turned Kudos off for a message or a forum.
      • Your community manager has frozen Kudos for this message. You can still see how many Kudos the message has received, but you can't Kudo it any more.
    • Sometimes a message gets so many kudos that we run out of space to show the number. When that happens, you'll see a Hot Kudos symbol or icon instead of the kudos count on the kudos badge.

    • A category expert is a member of the community who has demonstrated expertise in a specific subject by answering questions, having those answers accepted, and receiving kudos in Q&As devoted to that subject. If you answer a lot of questions and people find those answers helpful, you can become an expert in more than one area of the community.

      Category experts usually have an Expert designation (and maybe an icon) in their community badges. This tells you that this community member consistently posts useful, accurate information.

    • An idea exchange is a collection of ideas posted by community members. Ideas can include anything from new product requests to suggestions about how to improve a product or service. Idea exchanges offer 3 types of ideas:

      • Hot ideas (popular right now)
      • Top ideas (received the most kudos)
      • New ideas (most recent)

      Adding an idea is just like starting a forum thread, and voting for ideas is like giving kudos. You can post comments on ideas the same way you do on news articles. Your community might use labels and tags to help organize related or similar ideas, and assign a status to each idea, so you know which ideas might be considered or implemented.

    • An idea exchange is a collection of ideas that have been submitted by members of your community.
      • Ideas are easy to submit, easy to vote on, and easy to share with your friends.
      • You can comment on ideas the same way you do on forum posts and news articles.
      • Each idea can have a status that tells you if it is under consideration or might be implemented.
      • A quick link to social bookmarking sites can let you share interesting ideas with your friends.
    • To suggest an idea:

      1. Go to Ideas.
        Tip: It's a good idea to search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click Suggest an idea.
      3. Type an Idea Subject and the body of your idea.
        You can use simple HTML, format the text, or add links or images. You can also preview your idea and check your spelling before you post the idea.
      4. If labels are required, enter or choose one or more labels.
        The labels you can choose from are listed below the Label entry area. Click a label to choose it. Labels make it easy to find related or similar ideas.
      5. (Optional) Add one or more tags.
      6. Click Post.
    • You vote for an idea by giving it kudos. Just click Thumbs up. If you change your mind, you can revoke your kudos later by clicking the kudo button again.

    • If an idea is open for comments, a text field is available under the idea post.

      To post your comment:

      1. Go to an idea and click the Comment-button. Or scroll down to the text field.
      2. Write your comment.
      3. Preview and spell check your comment, if needed.
      4. Click Post your comment.
    • You can share an idea by e-mailing a link or clicking the Share-button

      To share an idea:

      1. Go to the idea you want to share.
      2. Click the Share-button and choose one of the options. To e-mail a link, click options (three grey verical dotse) and then E-mail to a Friend.

    • You cannot delte your ideas comments, but you can edit them.

      To edit your ideas comment:

      • Find the comment you want to edit
      • Click the option button (three vertical dots on the right hand side) and choose Edit comment
      • Click Post your comment
      Be sure to check your spelling and preview your comment before you post it.

    • Yes. You can subscribe directly to an idea or an idea bank. If you subscribe directly to an idea or idea bank, you receive an email alert when new ideas or comments are posted.

      ToDo this
      Subscribe to an idea bank Go to the idea bank page and click Options (three grey vertical dots) > Subscribe .
      Subscribe to an idea Go to the idea and click Options (three grey vertical dots) > Subscribe to this idea.

    • A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want and so can other community members.

      For example, in a post about a payroll, you might add these tags: payroll, salary, wadge adjustment.

      Be sure to use commas between tags.

    • The frequently used tags box displays tags used frequently within the community or within an area of the community. The more frequently a tag is used, the larger it appears in the tag cloud. By looking at a tag cloud, you can get a sense of what the hot topics are in a given area.

    • Tagging is a way to help other users discover interesting posts. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it.

    • Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorize interesting posts for the benefit of the community.

    • A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. Tagging is a way to help other users discover interesting posts. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it.

      To add a tag:

      1. Navigate to an interesting post or comment. On the page where you can read the whole post or article, under the text, to the left, you will find the tag-area.
      2. Click in the Add tag button and type your tags (separated by commas).
      3. Click Add Tag.

    • You can find messages you've tagged by visiting your profile and clicking the tag.

    • Bookmarks enable you to list community content, like forum posts, threads, knowledge articles, ideas, on a special page so you can easily find it again.

      To bookmark a piece of content:

      1. Go to the item you want to bookmark.
      2. To bookmark a location, choose Options (three grey vertical dots) > Bookmark.
        To bookmark a specific post, go to the post and choose Options (three grey vertical dots) > Bookmark.

      To view and manage your bookmarks:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Bookmarks.
        You can click a bookmark to go to the item.
      3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.
    • Subscriptions let you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a forum, news articles, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

      To subscribe a piece of content:

      1. Go to the item you want to subscribe to.
      2. To subscribe to a location, click Options (green circle with three dots) > Subscribe.
        To subscribe to a specific post, go to the post and click Options (green circle with three dots) > Subscribe

      To view and manage your subscriptions:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Subscriptions to see a list of the items you've subscribed to.
        You can click a subscription to go to the item.
      3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.
    • Starting from your image gallery, you choose the image and name it. There are size limitations, of course, and a community moderator might have to approve your image before it appears in your gallery or you can insert it in a post

      To upload an image to your image gallery:

      1. Go to your profile page.
      2. Click View Image Gallery.
      3. Click Browse and select an image file to be uploaded.
        A preview of the image.
      4. Type a title for the image.
      5. Click Hide in Gallery (Private) to make this image private.
        Private images never appear when other community members view your image gallery. They only appear if you insert the image in a post.
      6. Click Save to Gallery.
    • You can use any approved image you've uploaded as your personal avatar.The first thing you have to do is upload the image. Once approved, you can choose it.

      To use an uploaded image as your personal avatar:

      1. Sign in to the community.
      2. Go to My Settings > Avatars.
      3. Click From the Community or From Uploaded Images.
      4. Click the image to use as your personal avatar.

      Note! We would like your profile picture to portray yourself.

    • You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

      To insert an image in a post:

      1. Start a new post.
      2. Click Photos in the editor's toolbar.
      3. Choose one of the image source options and follow the on-screen instructions.

      To insert an image from your computer:

      1. Choose From Computer.
      2. Click Browse to select a file.
      3. Name your image (optional)
      4. Choose Hidden in the drop-down menu at the top, right side.
      5. Choose image size
        • Full size uploads the image in its original size.
        • Small, Medium and Large uploads the image in the Community standard image sizes. We do not adjust the actual image size, so very small images stays small regardless of which size you choose.
      6. Choose image position
        • Left - The image will be placed on the left hand side and the text on the right hand side
        • Middle The image is placed by the marker. If you do a line break after the image, the text will move to below the image.
        • Right - The image will be placed on the right hand side and the text on the left hand side

      To add an image from Saved Photos in your gallery

      1. Click Saved photos
      2. Choose the image.
      3. Choose size.
      4. Choose position.
      5. Click Add image

      To add an image from URL

      1. Click the tab URL
      2. Write the image URL and click Upload image
      3. Choose size.
      4. Choose position.
    • For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved.

    • A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose no, the image is private. Remember, a moderator must approve all uploaded images before your can use them in a post or display them in your gallery.

      To change the privacy setting for an image:

      1. In your gallery page, click the check box below the image you want to change.
      2. Click Image Options > Make All Checked Images Public or Private.