Vejledninger i Visma Outsourcing

Please see attached guide on how to log-on our new Customer Portal

Vedhæftet finder du guide til håndtering af sager i vores nye kundeportal.

Please see attached guide on case management in our new Customer Portal.

Vedhæftet finder du guide til brug af vores nye kunde portal.

Check of Payment Services delivery receipts 1.      What is a delivery receipt? En delivery receipt is a receipt from MC Payment Services, which shows what payments has been processes and gives information about any mistakes and rejected transfers. 2.      How should I check my delivery receipts? When your payroll and payments have been approved, you should check your delivery receipts. When you use transfer to Nemkonto the receipts can first be checked 4 days prior to the payment date. After each payroll transfers of different payments takes place. There are two types of payments: ‘Fast afregning’ (Fixed payment) ‘Ny afregning’ (New payment)   When they are approved in Visma Løn, you should also check your status on your delivery receipts. Under ‘Rapporter’ and ‘Vis job’ you can see if the above-mentioned jobs have been processed. You should control these receipts in connection to payments to The Bank, SKAT (Tax), ATP, Feriekonto (Holiday account) and any pensions companies. Two types of receipts are formed in Visma Løn: T (Transmission) Comes first V (Validation) Comes afterwards These receipts will be formed a few minutes after the payroll have been approved in Visma Løn, or a ‘Fast afregning’ (Fixed payment) or ‘Ny afregning’ (New payment) has been processed Visma Løn.   Examples of delivery receipts and where do you find them? You should check two types of delivery receipts, which is described below: Transmissionskvittering (Transmission receipt) Means message from MasterCard to you who are Dataleverandør (Data supplier), about MasterCard have received your data from Visma on your behalf. Example of a Transmissionskvittering (Transmission receipt) Valideringskvittering (Validation receipt)/Leverancekvittering (Delivery receipt) Means message from Mastercard to you who are Dataleverandør (Data supplier), about Mastercard is able to validate the sent data. If account number is wrong or the date is to fare in the future, this will be evident from this receipt. Example of Valideringskvittering (Validation receipt) Example of accepted leverancekvittering (Delivery receipt)     Example of rejected leverancekvittering (Delivery receipt)   3.      Where should I log in in order to check the receipts? You need to log in here in order to check and get the receipts https://ft.pbs.dk If you do not remember your user name and password, you can get help by contacting MasterCard Payment Service on the following mail: it-servicedesk@mastercardpaymentservices.com Please note that it is only the Dataleverandører (Data supplier), who can see the delivery receipts. When you are logged in whit your user name and password, you should do the following: click on Hent to download the receipts In the next picture you can limit the date in Oprettelsesdato (Creation date) and klokkeslæt (Time) or you and keep it empty click hereafter on Dine filer (your files) to download receipts   You will be shown all T (Transmission) and V (Validation) receipts within the oprettelsesdato (Creation date):   Click on each receipt which starts with T or V to control them. Remember to print or save the file, because when the file is closed it will be deleted automatically.   4.      What should I do if there are errors in the leverancekvittering (Delivery receipts)? If you experience errors in the leverancekvittering (Delivery receipts), you should contact MasterCard Payment Service: Mail: it-servicedesk@mastercardpaymentservices.com or by phone: +45 80 81 06 65 Monday-Friday kl. 9:00 - 16:00