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andreasaulin
CHAMPION **

Alot of errors from the API today

‎03-09-2020 10:27
by andreasaulin

We are receiving a  lot of errors from the api today.

 

500: The server encountered an internal error that prevented it from fulfilling this request.

502: Bad Gateway

 

For different kind of endpoints (customercreditnote, customerinvoice,inventory etc)

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7 REPLIES 7
Yıldırım
VISMA
VISMA

‎03-09-2020 10:47
by Yıldırım

Hello

Could you please share information in detail about your API Transaction/s ?
Such as,

  1. Used API Endpoint URL / Method
  2. IPP-Request-ID from Response Headers
  3. Returned Http Status Code
  4. Returned Response Body (Error Message)
  5. If this is a POST/PUT request then Used RAW JSON script has to be attached
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andreasaulin
CHAMPION **

In response to Yıldırım
‎03-09-2020 10:57
by andreasaulin (Updated ‎03-09-2020 10:58 by andreasaulin )

One example - not with error, but with long response time

Request id be030d69-ff5c-492c-aed9-83dc48a30245

Took 11 seconds to complete (GET /Inventory/1011453) - doing the same again - 610ms right after

 

Example of 502

GET /CustomerInvoice/636721 

ClientId: 1615933

No RequestID from the response headers (Its after all a 502 error ...)

Return data:

 

 

 

<html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
</body>
</html>

 

 

 

 

Tested a few more times for this request - response time for successfull responses varied from 1 second to 26 seconds ...

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Yıldırım
VISMA
VISMA

In response to andreasaulin
‎03-09-2020 11:12
by Yıldırım (Updated ‎03-09-2020 11:40 by Yıldırım VISMA )

There seems to be network related issues, please send us your API Client ID to developersupport@visma.com , we'll check this out with infrastructure team. During this period we recommend that retry failed request and please keep us informed accordingly. 


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Yıldırım
VISMA
VISMA

In response to Yıldırım
‎03-09-2020 12:47
by Yıldırım

The situation is currently being investigated by the Infrastructure Team.
Updates can be followed at : https://status.visma.com/incidents/4prq8jph2fx4

Yıldırım
VISMA
VISMA

In response to Yıldırım
‎04-09-2020 11:48
by Yıldırım (Updated ‎04-09-2020 12:52 by Yıldırım VISMA )

Hello, 

The performance issue from yesterday has been diagnosed and the remedial task is still in progress. Calls should be performing better today. Can you please check this over and inform us ?  

https://status.visma.com/incidents/4prq8jph2fx4

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andreasaulin
CHAMPION **

In response to Yıldırım
‎04-09-2020 13:08
by andreasaulin (Updated ‎04-09-2020 13:10 by andreasaulin )

Almost no errors today.

 

Got a few around 12:00 today, but nothing more than that.

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Accepted solution
Yıldırım
VISMA
VISMA

In response to andreasaulin
‎04-09-2020 16:19
by Yıldırım (Updated ‎04-09-2020 16:20 by Yıldırım VISMA )

Thank you for your feedback. Incident has been resolved, we are monitoring the results. Please let us know whether you are still facing the problem. https://status.visma.com/incidents/4prq8jph2fx4

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