Branch '1 ' cannot be found in the system

[Sander_Feenstra]

Hello There,

I'm try'ing to post a customer invoice but received a 400 - bad request with the message:

Error: Inserting 'Sales invoice/note' record raised at least one error. Please review the errors. Error: Branch '1 ' cannot be found in the system.

The invoice I'm trying to create must be made for branch "4"  so I don't understand the complaint about branch 1.  

See my request below.

Any idea? 

Error requesting: POST "https://integration.visma.net/API/controller/api/v2/customerinvoice"
HTTP error: 400 - Bad Request
message: Error: Inserting  'Sales invoice/note' record raised at least one error. Please review the errors.
Error: Branch '1         ' cannot be found in the system.


Body: {
  "branchNumber": {
    "value": "4"
  },
  "overrideNumberSeries": {
    "value": true
  },
  "referenceNumber": {
    "value": "9999999"
  },
  "customerNumber": {
    "value": "21827"
  },
  "documentDate": {
    "value": "2024-02-20T00:00:00"
  },
  "creditTermsId": {
    "value": "30"
  },
  "documentDueDate": {
    "value": "2024-03-21T00:00:00"
  },
  "currencyId": {
    "value": "EUR"
  },
  "externalReference": {
    "value": "9999999"
  },
  "paymentReference": {
    "value": "9999999"
  },
  "hold": {
    "value": false
  },
  "postPeriod": {
    "value": "022024"
  },
  "dontPrint": {
    "value": true
  },
  "dontEmail": {
    "value": true
  },
  "invoiceLines": [
    {
      "operation": "insert",
      "lineNumber": {
        "value": 1
      },
      "description": {
        "value": "21827 9999999"
      },
      "quantity": {
        "value": null
      },
      "manualAmountInCurrency": {
        "value": 518.4900
      },
      "accountNumber": {
        "value": "8110"
      },
      "vatCodeId": {
        "value": "1"
      },
      "subaccount": []
    }
  ],
  "taxDetailLines": []
}

Best regards,

Sander

[Sandra Anté]

Hi again,

The problem might occur because it is a new customer. We recommend to wait until tomorrow and then try again. 
If it is still not working we'll start by solving the problem in the UI.

Kind regards
Sandra

[Sandra Anté]

Hi Sander,

How do you authenticate? Have you implemented the new authentication method with Connect and in that case is it Service or Interactive?

Is it a new customer and are there other customers who get the same error?

Thank you!

Kind regards
Sandra Anté

[Sander_Feenstra]

Hi Sandra,

Yeah I implemented the new auth method using the interactive API.

It's a new customer for which I'll try to post the first invoice using the API.

In my ISV test environment I did not get this message, but there I have only one branch with number "1"

Additionally when I click the option "Create new invoice" in the front-end.

I immediately receive the error:

It means something like:  "An error occured  when processing your request, a report has been sent to support.

Please try again later, thanks for your understanding"

(Sorry I didn't try this before)

I looks like some roles a missing on my user now, what do you say?

Kind regards,

Sander

[Sandra Anté · Accepted solution]

Hi Sander,

Has this issue been solved for you?

If not, please contact the ERP Support since the error occurs in the UI.

Kind regards
Sandra Anté

[Sander_Feenstra]

Hi Anté,

My customer is try'ing to identify this problem together with their reseller.

For now let's close this issue.

Best regards,

Sander

[ExactGebruiker]

Hi,

Not an expert on this, but I am guessing it has something to do with the customer settings. Is this error also happening with other customers?

Izan