Getting 5520 for sending timeCard

[Anonymous]

At least one of our customer gets error 5520 when integration is trying to send timeCard to visma.net

Response for request 'https://integration.visma.net/API/controller/api/v1/timeCard?week=202248' {"ExceptionType":"IPPException","ExceptionMessage":"","ExceptionFaultCode":"5520","ExceptionMessageID":"5520_c8d18cfa-ec5f-4cc6-a23f-cf2f77e8cc42","ExceptionDetails":""}

any ideas? Company ID is 2873461

[Anonymous]

well.. I discarded the token and our client created a new one and now integration is working ... So it will remain a mystery why the old token did not work and why the error message was so uninformative .. but thanks anyway 👌

[Yıldırım]

Good to hear, please send your API Client ID & Financials ERP Company ID to developersupport@visma.com so that we can investigate in detail.

[Anonymous]

I tested randomly other endpoints with the token and all routes respond the same 5520

[Anonymous]

1) same error for GET https://integration.visma.net/API/controller/api/v1/timeCard/0000009

2) dunno .. I don't know any other endpoints 😁

3) don't know anything about that .. I do not have access to visma.net ..

[Yıldırım]

Please authenticate at swagger and try the above-mentioned points. You can also use the same credentials to log in Financials ERP UI to check module access. 

[Anonymous]

but I cannot authenticate as our customer ... 

Don't you have any logs about error 500? This issue blocks our customer totally using our service and the error integration is responding does not give any clues about what is wrong .. only generic 

5520 😣

... I would say that if api returns error 500 it always means that there is something wrong with the api itself ..

Same integration is working ok for other clients...

[Yıldırım]

You should be able to test the other endpoints with the current token that you're using.

When it comes to the logs, we're unable to see further details of what might cause this. Since this is only happening on the specific client, this is most likely related to that user & the company. 

Please send your API Client ID & Financials ERP Company ID to developersupport@visma.com. 

Regarding the troubleshooting, please review the article API incidents - Troubleshooting and reporting

We need information on these details to be able to help you. 

Every integration should have their own specific user to generate token with, so that please contact your client to login them via Swagger & Financials ERP UI to check access related parts. 

Thanks. 

[Yıldırım]

1) Do you receive the same error when you try e.g. GET Specific Timecard ?

https://integration.visma.net/API/controller/api/v1/timeCard/0000009

2) Are the other endpoints working fine ? 

3)Does the Financials ERP User have access to the module, that has been used for generating the token ? 

So that, please try reaching out to the "Employee time card" Module in the UI after logging with the same user.
(ScreenId=EP305000)

[Anonymous]

very easy to reproduce with postman ... 

[Anonymous]

1. GET https://integration.visma.net/API/controller/api/v1/timeCard?week=202248

2. 500

3. {"ExceptionType":"IPPException","ExceptionMessage":"","ExceptionFaultCode":"5520","ExceptionMessageID":"5520_ec042a54-92bc-4f25-afcc-4ddc8fb63d4c","ExceptionDetails":""}

4. curl 'https://integration.visma.net/API/controller/api/v1/timeCard?week=202248' -X GET -H 'Authorization: Bearer xxxxx' -H 'Accept: application/json' -H 'content-type: application/json' -H 'ipp-application-type: Visma.net Financials' -H 'ipp-company-id: 2873461' --compressed

[Yıldırım]

Hi, endpoint is responding well in our tests, have you retried the request ? Can you also try it out of your integration, such as in swagger or postman ?   

[Yıldırım]

Hello,
please share information on the following points.

1. Used API Endpoint URL / Method
2. Returned Http Status Code
3. Returned Response Body (Error Message)
4. If this is a POST/PUT request, then Used RAW JSON script has to be attached

Thanks.