Issue releasing debit adjustments

[HenrikJohansson]

Hi!

We are seeing an issue releasing debit adjustments if the invoice have been prebooked and then voided. The issue we are seeing is "subaccount cannot be empty" even though there is a subaccount on every line. It does not work in the GUI nor via API.

If we make an exakt copy of the invoice and do not prebook the invoice, just keep it as "balanced" we are able to do everything without issue.

Please let me know if you need any other information.

Have a nice day!

[Oskar Jansson]

Hi Henrik, we're looking into this issue, but we can't recreate it in the GUI based on your description. We have tried to reproduce in GUI by following steps:

1. Open Bill And Adjustments (AP301000)
2. Choose Type=Debit Adj
3. Choose vendor and header details
4. Add a line with amount
5. Save
6. Click Pre-Book button Result: A pre-booking batch is created in Financial Details tab

7. Click Actions and Void Result: A voided batch is created in Financial Details tab

Can you confirm if these are the steps you followed and that you're receiving the "subaccount cannot be empty" error at step 7?

[Oskar Jansson]

The Development team found the two missing steps needed to trigger the error message: 'Subaccount' cannot be empty.” The last two steps were:

8. Modify invoice line (Returned to balanced - Batch unlinked)
9. Try to either release or prebook again

This issue was replicable. Investigations are underway to determine the cause. We will keep you updated with any updates, bug fixes, or workarounds. Thank you for reporting this!

[Oskar Jansson]

The cause of the issue has been identified, and a fix will be implemented. If you need anything in the meantime, please let us know.