to get a personalized navigation.
to get a personalized navigation.
This API Support Policy describes the policies and procedures under which Visma.Net API International Support Team provides support services for its proprietary software product(s) to its Independent Software Vendors.
We provide support for,
please contact VNI-Support@visma.com
We don’t provide support for,
When asking for support, please be prepared to provide information on your attempts to debug and isolate the Visma.net API problem.
You should share clarified information that belongs to your API Transaction/s.
These pieces of information are crucial for API Support consultants to be able to help you, diagnose the case.
For example, we may ask you to provide a simple test case that demonstrates the problem or ask you to replicate the problem outside of your application.
If we cannot diagnose a problem with the APIs, we may be limited to providing suggestions on how you can resolve the issue. Since API adheres to the rules of the Financials ERP, we may also suggest the use of Visma.Net Financials ERP Support to help you to locate and fix UI originated problems.
Accordingly, restoring your Financials company DB into our local environment is another option that API Support Team can ask your data owner’s approval in order to get access for the development team to perform further diagnostics on your issue occurred data at Visma side.
Visma.Net API Support is available through the following channels:
Term |
Definition |
ISV |
Independent Software Vendors (ISV) who integrate their software with Visma.net Services through endpoints. |
Client |
Each ISV can have one or more clients who will integrate with API & Visma.net Services. |
Customer |
A customer is someone who buys a Visma.net application. The one Visma has an agreement with, and the one to which the invoice will be issued. Normally it is a company, but it can also be a reseller or a private user. |
User |
A user is a person who uses one or more Visma.net applications exposed via Visma.net Integrations. |
API |
An Application Program Interface (API) is a set of routines, protocols, and tools for building client-side software applications. |
Endpoint |
An Endpoint is a point at which an application program interface (API) - the code that allows two software programs to communicate with each other -connects with the software program |
DTO |
A data transfer object (DTO) |
DB |
A database where Financials Company data is stored |
HTTP Status Code |
Hypertext Transfer Protocol response status codes |
Financials ERP |
Visma.Net Financials ERP Cloud Application |
JSON |
JavaScript Object Notation is an open-standard file format or data interchange format |
Client Id |
A unique ID dedicated to a Client. Example: visma_test_client_1234 |
Client Secret |
A secret code connected to the Client and Client ID. Should only be known to the ISV/Owner of the Client. Example: 284baba4-7a8d-4e14-2247-957812ac9ec |
Redirect URI |
A URI (web address) used in the authentication-process by the API to send the Authorization Code back to the Client. Each Client can have multiple Redirect URIs defined |
User |
A user (most often a person) that has access to Visma.net ERP. |
Copyright © 2022 Visma.com. All rights reserved.