We use digital signatures in more and more workflows. We run into the problem that a mutation already goes to the next step in the workflow while the signature is still running. In our case, the next step is our service desk, which does another check, they have to try out in their to do list whether a mutation has already been signed and can therefore be processed further or not.
I think the system is not working as you might expect. It is not feasible to try to reopen a transaction every day until the document has been signed once. The mutation should have a different status (sort of intermediate status, is up for signature), or at least unsigned mutations should be visible / filterable without having to click on the mutation.
We want to work with e-signing with more and more mutations, our service desk will soon have half a to do list that cannot be processed because it has not yet been signed.
Visma Denemarken
Visma Finland
Visma Letland
Visma Nederland
Visma Noorwegen
Visma Zweden
Visma Developers & Partners
Visma Latijns-Amerika