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Troubleshooting - Error:  "No license for this company."

15-03-2024 16:16
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In certain instances, users may encounter a specific error message when sending request via the API:

{

  "ExceptionType": "IPPException",

  "ExceptionMessage": "No license for this company.",

  "ExceptionFaultCode": "12027",

  "ExceptionMessageID": "12027_6e2a06a8-76d8-4e9a-bce8-a5818d60a388",

  "ExceptionDetails": ""

}

Follow these steps to troubleshoot this error:

 

  1. Using the Interactive authentication without the API user role
    Make sure that the user has the correct role assigned.
    [Needs to be checked by Customer in Admin]


SandraAnt_0-1710515263975.png

 

 

  1. Ensure to verify that the customer sends the TenantID to their company and not the customer
    The tenantID provided to the ISV/Application is the end customers “Customer TenantID” (The customer contract which holds the license for all companies) and not the specific companies tenantID.
    [Needs to be checked by Customer(with “integration administrator” role) in Visma App Store]

    SandraAnt_2-1710515647823.png
    TenantID for Company in Visma App Store.


For further information regarding Tenant ID provisioning and integration processes, please read the documentation available on the Visma Developer Portal and the start-up guide:
Developer Portal Startup-Guide 


3. The license for Visma.Net Financials has expired
[Needs to be checked by Visma]

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