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“xxx” of SubAccount can’t be found

04-02-2020 11:00
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When posting documents with subaccounts, some times you might encounter errors that look like this:

“Error: (.*) of Subaccount do not exist."

 

To troubleshoot this please have a look at your Segment Key/Value setup of the dimension “SubAccount” (ScreenId=CS202000&DimensionID=SUBACCOUNT)

 

2020-01-29 08_21_08-Segment keys (1).png

 

Clicking on the “Segment ID” will lead to the screen showing your values for that Segment Key:

 

2020-02-04 09_15_44-Segment values.png

 

If you have validation activated for your Segment Key’s, you need to set up the combinations you want to be using in the SubAccounts screen(ScreenId=GL203000)

 

2020-01-29 08_19_24-Subaccounts (1).png

 

 

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