Then I would ask the customer if they have set up the correct roles for the correct Company and not for the license in Visma Admin. When they log into Visma App Store they should be able to choose the correct Company there as well.
I see that this can be confusing as the license and the specific Company have the same name in this case. If the issue remains after this, please ask the customer to contact their partner regarding setting up the correct roles for the correct company.
Kind regards Sandra
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