Error in PrintOrder for SalesOrder

[sallbergerik]

Hello, I get the following error when I try to printorder for a sales order in

Swagger.

Thankful for help to understand what is wrong and if there's anything I can do to fix the problem.

{
  "message": "An error has occurred.",
  "exceptionMessage": "The 'CompressedContent' type failed to serialize the response body for content type 'application/octet-stream'.",
  "exceptionType": "System.InvalidOperationException",
  "stackTrace": null,
  "innerException": {
    "message": "An error has occurred.",
    "exceptionMessage": "You do not have enough rights to access SO64118S.",
    "exceptionType": "PX.Data.PXException",
    "stackTrace": "   at PX.Data.Reports.PXReportTools.FindReport(String screenID)\r\n   at PX.Data.Reports.PXReportTools.LoadReport(String reportID, IPXResultset incoming)\r\n   at Visma.net.ERP.Api.Common.Repository.ReportRepository.GetReportStream(String reportId, Dictionary`2 parameters) in D:\\Data\\BuildAgent\\work\\11023e52ea15d342\\Web\\Lib\\Visma.net.ERP.Api\\Common\\Repository\\ReportRepository.cs:line 16\r\n   at Visma.net.ERP.Api.SO.Repository.SOOrderRepository.PrintOrder(String orderNumber, String orderType, Stream outputStream) in D:\\Data\\BuildAgent\\work\\11023e52ea15d342\\Web\\Lib\\Visma.net.ERP.Api\\SO\\Repository\\SOOrderRepository.cs:line 954\r\n   at Visma.net.ERP.Web.Api.Controllers.V1.SalesOrderController.<>c__DisplayClass10_0.<PrintOrder>b__0(Stream outputStream, HttpContent httpContent, TransportContext transportContext) in D:\\Data\\BuildAgent\\work\\11023e52ea15d342\\Web\\Lib\\Visma.net.ERP.Web.Api\\Controllers\\V1\\SalesOrderController.cs:line 187\r\n   at System.Net.Http.PushStreamContent.<>c__DisplayClass7_0.<Taskify>b__0(Stream stream, HttpContent content, TransportContext transportContext)\r\n   at System.Net.Http.PushStreamContent.<SerializeToStreamAsync>d__8.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   at PX.Api.Compression.BaseCompressor.<Compress>d__4.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   at PX.Api.Compression.CompressedContent.<SerializeToStreamAsync>d__4.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   at System.Web.Http.WebHost.HttpControllerHandler.<WriteBufferedResponseContentAsync>d__22.MoveNext()"
  }
}

[Magnus Johnsen]

Hi,

Could you please try the action on the UI with the same user so that we can rule out if the issue is with the API or the User/ERP.

Thank you.

[sallbergerik]

I don't have access to the orders in the UI. The customer could download the file.

I suspect that the problem is the fact that I don't have access to orders in the UI because I tried on another account where I have full access and then it worked.

I also tried to download a shipment confirmation file and got the same error:

{
  "message": "VismaId: a4d9dd01-87c8-47a9-947e-49c432d7da13. You do not have enough rights to access SO64200S."
}

 I'm going to ask the customer to give me more access and hopefully that solves the problem.

[sallbergerik · Accepted solution]

I got extended access (Purchasing Administrator, Sales Administrator, Warehouse Administrator) to the customers account and that solved the problem.

[Magnus Johnsen]

Hi,

Perfect, make sure you have both the "Financials User" & the "Financial Administrator" at the very least.
Glad too hear you figured it out.