Error message when sending journal entry from Klippa to Visma.net

[Jochem Hoogesteijn]

In our pre-accountancy tool we send a journal entry to Visma.net via your API. However, we encounter the below described error. 

My CTO can not see much from the error code, therefore I post it here.

_____

Returned Http Status Code

500

Error:

Request information:
URL: https://api.klippa.com/api/v1/receipt/5fad5af2432c84754f59eea9/integrations/book?cache_buster=zYWrNH...
Response code: 400
Request ID: qru22bWzm2J2icOoIP8cvnK14GLxi08H
Error code: 110046
Error message: Integrations call error

Extra information:
{result: "error", code: 110046, message: "Integrations call error",…}
code: 110046
message: "Integrations call error"
request_id: "EGQZrvgJmSGq6z1hSfhow2aFSS56mc1l"
result: "error"

____

Hope you can help us further.

Best,
Jochem Hoogesteijn 
Klippa

[Yıldırım]

Hello, 

According to information you've shared, the base URL of the call you made is https://api.klippa.com/api/v1/receipt/ 
This is not a Visma.net ERP API Endpoint.  Please see available Visma.net ERP API Endpoints at <https://integration.visma.net/API-index/> 

API incidents - Troubleshooting and reporting

To be able to help you, we need the details of your transaction that has been sent to our endpoints. We'd recommend you contacting your integration developer to get those details.

When you're posting a Support Case on the community, you should share clarified information which belongs to your API Transaction/s

Such as,

• Used API Endpoint URL / Method (GET / POST / PUT)
• Returned Http Status Code
• Returned Response Body (Error Message)
• If this is a POST/PUT request then Used RAW JSON script has to be attached

These pieces of information are crucial for the API Support consultant to be able to help you, diagnose the case.
Thanks.

[Jochem Hoogesteijn]

Dear Yildirim,

This is the error response code we got from you:

Non success response (500): {"ExceptionType":"IPPException","ExceptionMessage":"","ExceptionFaultCode":"5102","ExceptionMessageID":"5102_8d266f51-48c9-4e4d-90c6-ab5116c86a17","ExceptionDetails":""}

Best,
Jochem

[Yıldırım · Accepted solution]

Hello Jochem, 

Please inform us about the request payload and the full request URL what resulted to the 500 error.

• Used API Endpoint URL
• Method (GET / POST / PUT)
• If this is a POST/PUT request then used JSON script

[Jochem Hoogesteijn]

In the meantime we fixed it