Error post customer after realese today

[Steinar Møller]

We are getting error posting new customers.
500 Internal error
"message": "VismaId: ce742c1b-cecc-4df3-91f8-98f3fecc5e8d. Error inserting the customer. Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.\r\nThe statement has been terminated.

This is critical for our ecommerce customers and we get the error on several companies. Even when testing manually.

/Steinar

[Yıldırım · Accepted solution]

Hello, 

Query refactoring for GET:Customer - Pagination has been revoked (11:50CET). That was the only change has been applied to the Customer Endpoint with 8.36. Errors started right after the deployment around 17:30 CET , so this should be the root cause of the error you've been receiving while trying to POST Customer.

Can you please monitor the situation of your integration and inform us accordingly ? 

[Yıldırım]

Hello, 

Does the error still persist ? How frequently it was logged ? 

[Steinar Møller]

Just tested manually and now it seems to be created. We will run all gued errors now and see if it's working. 

[Steinar Møller]

Hi,
All queued customer posting was successfully posted, so it seems like the problem is solved. 
There must have been some time out issues from the API until this morning?

[Yıldırım]

Thank you for the details. We're seeing that the issue was specific to the Customer Endpoint and not the general one. This is occurred after 8.36 deployment. We've informed the team about that, once clarified, will be able to share further details.