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Errors after Visma update today - Critical

by Steinar Møller

We getting errors on all posting from e-commerce after today Visma.net update.

1.
System.Exception: Fail: {"message":"Error: Inserting 'Sales order line' record raised at least one error. Please review the errors.\r\nError: 'Warehouse' cannot be empty.\r\n"}

2.
The order IO 2000021918 does not contain any items planned for shipment on 09/08/2022 00:00:00

No changes has been done on our side, and we now are being spammed with errors from all integration posting salesorders.

Please look into this asap, all our customers are affected, 

18 REPLIES 18

by Magnus Johnsen

Hi,

Version 9.09.1 has now been released, which should solve the issues introduced to the salesOrder/V2 endpoint after the v. 9.09.0 release.

Please let us know if you are still having issues.  

by Steinar Møller

Same issue with lineDescription on salesoderV2. The description is not being posted from the code. 

 

We'll forward this to the developers.

Thank you.

erik-kle
PARTNER

by erik-kle

A customer reports that lineDescription and uom is not posted. So this bug is probably back. 

IPP-REQUEST-ID: 0fa328f1-6b77-4c9a-a0f4-f51c3a73b4af

by Steinar Møller

Hi,

Hope this will be fixed asap, we are getting several complaints from our customers that have this issue. This is critical.

 

 

 

The feature causing the issue has been toggled of and the fields are now available on post. 

by Magnus Johnsen

Hi,

We have confirmed that lineDescription and UoM is omitted when posting, we'll open a case with the developers.

For now the workaround is to send this in a PUT. 

erik-kle
PARTNER

by erik-kle

A workaround in multiple live integrations, takes days to implement.

This is the 4th consecutive upgrade this summer that introduces breaking bugs. All seems to be releated. Do Visma have a plan for testing so this can be avoided in future updates?

by Magnus Johnsen

We are waiting for more information from the developer team. Meanwhile, the feature causing the issue has been toggled of and the fields are now available on post. 

erik-kle
PARTNER

by erik-kle

We can no longer set warehouse on lines, it defaults to the default for each product. This is validated on two separate customers, and is still an issue. 

Fix it now!!!!

by Magnus Johnsen

Hi,

We'll inform the development team.

erik-kle
PARTNER

by erik-kle (Updated ‎10-08-2022 10:20 by erik-kle PARTNER )

This started yesterday around 15 12 i think. 
All orders imported after that have ended up on wrong warehouses. 
So either I or the customers must now allocate time to fix this on every single order. 

This is the second time this summer that Visma upgrades introduces bugs that are tedious to fix. I cannot charge customers for this.

by Magnus Johnsen

Is there any difference on orders created between 12:00 and 12:40 when the feature was deactivated?

erik-kle
PARTNER

by erik-kle

No, the first order with the issue was created 2022-08-09 12:05:26 in the api, and after that all orders have this issue, even orders created now. 

by Magnus Johnsen

Ok, thank you. We have informed the developers. 

by Magnus Johnsen (Updated ‎09-08-2022 13:15 by Magnus Johnsen VISMA )

Hi,

Could you please send us the JSON of one of these orders and we'll have a look.

Are both of these errors occurring when you post to salesOrder?

Thank you!

by Magnus Johnsen (Updated ‎10-08-2022 08:30 by Magnus Johnsen VISMA )

The feature that introduced the issue has been deactivated for now, the team is investigating the issue. 

https://status.visma.com/incidents/hlqxjphxjt4m

by Steinar Møller

SalesOrderV2 endpoint