Issue posting SalesOrder of type "RC" after 8.32 Release

[Gabriella Hennings]

We are suddenly getting errors when creating some ordertypes for one customer.

it worked fine yesterday, but today we receive the following error:  "Not able to use 'Domestic services deductible document' on orderType RC"

other ordertypes are still working fine and we are able to import them without any problem.

we have not made any changes to the program and as far as we know it has not been any changes in the customer installation either.

do you have any idéa what causes this problem, or can tell me exactly what it means?

best regards Gabriella

[Yıldırım · Accepted solution]

Visma.net ERP version 8.33 will be released 19/01  22:30 CET. There will be short downtime between 22:30 and 00:30 This is because we have an issue with the upgrade process that prevents us from upgrading databases without downtime. In the coming releases this will be resolved. status.visma.com will be updated accordingly. 

We will keep you informed of any changes.

• Scheduled Maintenance for Visma.net ERP
• Visma.net Financials API updates for version 8.33.0 (January 2021)

[Anonymous]

Hello,

How are we doing with this issue? I'm getting reports from customers that push of SO still is not running as normal.

[Yıldırım]

Hello, 

8.33 version hasn't been deployed yet. Currently, we don't have specific time information, but we're expecting this to be released towards evening. 

[Yıldırım]

Hello, 

This bug is related to the Sales Order Endpoint (ROT-RUT) function that has been recently extended in 8.32 version.

We're sorry for the standstill this may have caused in your integrations.  Development team is on the case and is still working on a solution. 

[Magnus Johnsen]

This has been marked to be included in V.8.33 planned to be released on Tuesday 19/1.

We are checking with the development team for what is possible. 

[Kjetil Ringstad]

Please do, this halts the operations of several companies and is considered critical.

[Magnus Johnsen]

We checked with the development team if it was possible to roll this out before, but the fix has been decided to be implemented in v.8.33

[Gabriella Hennings]

So by that you mean there will be no solution for this until next week, 19/1? 

I don't think this is acceptable. It's has not been working since 13/1, and, like mentioned in other comments, order for some customer is piling up.

[Yıldırım]

Hello Gabriella,

We're aware the importance of the situation and conveyed this to the related points. We do our utmost to get this bug fixed and the information we received is the release date set 19.01 for 8.33 version that fix can be deployed. We'll inform if there are any changes. Thank you for your understanding.

[Kjetil Ringstad]

Can you please update us with an ETA for the fix? Orders for our customers are piling up.

[Gabriella Hennings]

Hi 

what's the status for this? it is still not working and we are still having big issues with some customers.

best regards

[Magnus Johnsen]

This is a known issue and is being worked on with critical priority. We'll let you know when the fix is being deployed. 

[Kjetil Ringstad]

We experience the same on one of our customers. It started on the morning of January 13th

Ordertype HA inherited from SO fails with the same error message.

Visma, can you please investigate? As always this has a direct impact on our customers order flow with economical consequences.