Recurring IOException

[Stefan Hult]

For several of our integrations we get an IOException as below. The error does not occur all the time but from time to time. The integration can be working for a whole week and then it start trowing errors and then working normal again.

This is specific for PostShipment, but i occures for other endpoints as well.

Do you have an idea of what can have caused it, and if we can come around the error?

Result: |PostShipment| Error occured while connecting to the service when trying to get response code (IOException)
Exception: Amesto.VismaNetApi.VismaNetInternalErrorException: Error occured while connecting to the service when trying to get response code (IOException)

[Stefan Hult]

This integration is running with the old authentication.
The company ID is 4300704.

But we have got the same error on another integration, running the new authentication. Sorry to say, I have no any saved data to share with you.

/Stefan

[Stefan Hult]

Hi Yildirim
This is the information we send for one of the integrations:

Request URI: /controller/api/v1/shipment/4300704/action/addSOLine

API Client Id: None

Financial ERP Company ID: 4700659

Payload: {
"orderType": "SO",
"orderNumber": "4300704",
"orderLineNumber": 30,
"inventoryId": "2828694"
}

Last time the error occured: 2023-11-21 11:13:22.8627182

[Yıldırım]

Hello, it doesn't seem like an endpoint specific error but rather Client/Server connection, therefore could you share your API Client ID and the Company ID that you have integration running with ?  

[Yıldırım]

Hi Stefan, could you send transaction details to us <developersupport@visma.com>

- Request URL 
- API Client ID 
- Financials ERP Company ID 
- payload

When was the last time the error occurred ? Please share the timestamp.  
Thanks.