Recurring callback response internal server error (code 500)

[Morgan Larsson]

Hi! 

We have a customer who experience an issue where we receive a callback response with a 500 error code and a callback content: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding."}

This is primarily on the endpoint for releasing supplier invoice. 

[Oskar Jansson]

Hi Morgan, and thank you for your question. Unfortunately, a 500 error code is difficult to investigate without more background information. How often has this happened? Has the problem continued today (17th December) as well? Could you provide more information about what the customer is trying to do, and perhaps a JSON file with the supplier invoice that they want to release?

[HenrikJohansson]

Hi! This is a recurring issue even today and has been for a week or so. It happens on the api call for adding attachmewnt, updating supplier invoice and releasing invoice, and the last step, the release invoice has no content at all. When we retry invoices the problem happens sporadically.