Error: TaxID not found in the system.

[HenrikDrake]

Hi!

We're experiencing issues with one of the integration flows in one of our customers Visma.net environments. We have an integration flow where we create journal transactions and want to set the tax category or tax ID "SKOVIK" on the transaction lines. This works for all the other environments that we have set up for this customer, but for this specific company we frequently receive the following error message:

"Error creating journal transaction. Error: TaxID 'SKOVIK' cannot be found in the system."

The category does exist and is configured in exactly the same way as in the other environments for this customer. When we try to resend the transactions that failed with this error message, it sometimes works and sometimes doesn’t. So we would appreciate help troubleshooting this issue and understanding the root cause, as the error message doesn't seem accurate.

Please let us know what you need from us to support the troubleshooting.