Error 5520 on every call

[KonsultVn]

Hi,

We are receiving this error:

{"ExceptionType":"IPPException","ExceptionMessage":"","ExceptionFaultCode":"5520","ExceptionMessageID":"5520_e0179a36-7872-4c08-9c3a-2e9711b2441e","ExceptionDetails":""}

for every API call we do for only one of our customers. Company ID 4936497.

We have tried at different times over the past 4 days and we are still receiving this error. We are using identical integration that the rest of our almost 70 customers are using for Medius<-> Visma.net, and when we receive this error it's usually temporary but this seems to be permanent.

I have tried endpoints:

controller/api/v1/account

controller/api/v1/dimension/

controller/api/v1/supplierinvoice

To name a few.

Any ideas what can be causing this issue?

[Yıldırım · Accepted solution]

Hello, we got confirmation from Ali that it's working now. You can contact us if this occurs again. Thanks.

[KonsultVn]

Hi again,

Any news on this? It's becoming critical because we need to go live soon and we haven't been able to test the integration.

[Yıldırım]

Hi, could you please inform us who we can contact at exsitec via email ? You can send it through developersupport@visma.com

Thanks.

[KonsultVn]

Will do.

[SierdW]

We had something similar. in our case there was something wrong with the token, although it looked fine.

Have you tried authenticating the user again using the oauth flow?

[Yıldırım]

Hello, do you have any additional exception message in the response body ? Could you please share your client ID and specify whether this is a legacy VNI or a new application created via the portal ? <developersupport@visma.com>

Thanks.

[KonsultVn]

Hi,

No additional information in the response body, but it does say "Status: 500 Internal Server Error".

Client ID is isv_exsitec_transport and its a new application created via the portal. 

[KonsultVn]

One more thing to add is that we can generate a token with the credentials we are using.