Lots of timeouts from the API now

[Anonymous]

Hi guys

Lots of timeouts and 502s now from several endpoints.

Can you please look into it?

[Yıldırım]

Hello Kjetil, 

is the situation better now or performance is still poorer than expected ? 

[Anonymous · Accepted solution]

As far as we can see it's better now, thank you.

[Yıldırım]

Thanks for the information Kjetil.

[Anonymous]

Thank you.

Looks like it's related to shipments. between 0930 and 10:00 today

GET /controller/api/v1/shipment/{shipmentNbr}

POST /controller/api/v1/shipment/{shipmentNumber}/action/confirmShipment

[Anonymous]

The timeouts are still happening sporadically on the same endpoints. latest at 10:45, 11:07, 12:18,12:25 , companyId 2693113

[Yıldırım]

Hello, there have been some big transactions made by the other integrations, so that may have affected the performance during the mentioned timeline. Currently, we don't see any performance issues. Please let us know if timeouts are occurring more frequently than usual (e.g. 5 to 10 retries in a short period). Thanks.

[Yıldırım]

Hello Kjetil, 

could you possibly share the list of endpoints that you've received the errors, time-range, and companyID/s ? 

we're seeing that there have been some issues during the midnight which should've been resolved at 02:45 due to <https://status.visma.com/incidents/pbl1mmvcyq5f>

[Magnus Johnsen]

Hi,

As far as I can see in the logs we do not see any issues or deviations from service time at the moment.

There was an issue during the night, but it looks like it got resolved at around 2:20.

Do you happen to have any timestamps as examples? 

Thank you.