Periodically Timeouts

[Anonymous]

We are sending calls to the visma.net customer API every hour.

Since Monday we are facing regular timeouts when sending get requests for specific customers.

Some examples from today:

2021-02-24 21:30:01,046: https://integration.visma.net/API/controller/api/v1/customer/006864

2021-02-24 20:30:01,328: https://integration.visma.net/API/controller/api/v1/customer/006864

2021-02-24 19:30:01,531: https://integration.visma.net/API/controller/api/v1/customer/006864

ipp-company-id=2465062

[Anonymous]

Today it was only this customer. I excluded it from our export and now the requests worked.

Mainly we had trouble with this customer. I just excluded it from our batch and the other customers were processed successfully.
But the last days we also had issues with other customers, one example:

2021-02-24 03:30:52,843:  https://integration.visma.net/API/controller/api/v1/customer/021004

[Yıldırım · Accepted solution]

Hello Mathias,

Could you please send us your integration's API Client ID that is used while generating the token ? You can send this to developersupport@visma.com   

CompanyName seems to be "Skal", could you confirm ? 

Thanks.

[Magnus Johnsen]

Hi,

Is it always for the same customers?

As far as we can see, there has not been any general issues with the customer endpoint yesterday, or since Monday.