TaxID '3' cannot be found in the system

[kashyap]

We are getting error since last week. Can you please check below requestIds? We have checked all possibles settings.

VismaId: 3bcdb23d-e528-4dde-ae15-03cb1fbad4db
VismaId: 3da66193-573c-48ca-811f-b1672fe3afea
VismaId: 478a3859-f119-4552-9956-196467d0dac7
VismaId: 3e2fbecc-e519-46c4-9084-faae9fc6ab92
VismaId: e6d459bf-873d-4572-8133-601a8541debe
VismaId: 6a8c7c0e-54c1-4813-a35f-36c4c8046fd4
VismaId: e58331b1-d32a-44ac-8824-c8aabe77d506
VismaId: 79ff4b0c-fb32-4d89-80aa-5efee4d8b9ca
VismaId: 0beab37c-cef9-4fb6-9a83-adf6bc688235
VismaId: a6b97861-09af-4b30-b47a-dba4dea70c54
VismaId: c504e8b5-79b0-46f2-ae3e-64ff9e9f4e07
VismaId: 72fa0317-fc95-4707-9f15-7c6ba790805e
VismaId: 1b4d9a95-ce47-42e6-8523-23847056196b
VismaId: 421ed9e2-9d24-4b89-8ba1-1b166989e68d
VismaId: 6c60bb61-da4e-4ce8-8ca9-19a0bb1ef1ba
VismaId: e511ed8b-e4c3-42b1-be78-49efb14b6220
VismaId: 89de839c-d1b9-456c-8d0c-add179f26ff8
VismaId: 33715901-8779-4781-899b-5476345b202a
VismaId: af7400b0-1815-4df0-a272-402b67e17546
VismaId: 1942facc-41d8-4026-aec3-08aac3f85be5
VismaId: 68d20b89-4250-4289-b870-da1980c325d9
VismaId: caf322f1-653d-416d-8d47-d467231a984e
VismaId: d5abfcc4-d30f-4574-b125-29c0b02703da
VismaId: 353e1375-980c-4675-8b4a-d4f93a3467c5
VismaId: 4ef4fceb-45b4-4ea9-a92f-931a1d4ab2c7
VismaId: d8c6d50e-b20a-442d-b333-4038bbaba2b9
VismaId: 8ca6c1f8-01d3-44c1-8f3e-9c1f84d76f32

[Marten Voort]

Hi! Thank you for the information, I have checked several log entries, and found the error messages. The logs unfortunately do not tell us why the message occurs, because in this case it will be a combination of masterdata and configuration.

As you have checked all possible settings, I advice you to seek country-specific support. There we can investigate more in depth what the underlying cause is. Please check

https://community.visma.com/t5/Forum-in-Developers-Visma-net/Update-on-Visma-net-ERP-API-Support-cha... 

on how to contact us.

[kashyap]

Till now I have posted all queries and issues in this forum. There is a person name is @Yıldırım, always responding here.

How can I use forum for norway support here?

[Marten Voort]

Yes you are right, there has been a change in the way we support API, now we can provide more specific support if this is needed. You are welcome to create a case for Norway https://visma-swno.my.site.com/s/api.  

[kashyap]

I have tried to reset password but email not coming. Which credential I have to use? I tried this forum credential but not work.

[Marten Voort]

Sorry, you have to be a certified ISV partner to be able to create cases. You can send an e-mail to cloud.api.support@visma.com.