We currently have major problems in our integrations where we get the following response:
"Connection to cache service failed" from the API.
Can you please look into this as soon as possible, thanks!
Solved! Go to Solution.
the error was related to the load balancing and how the requests get distributed when one of the servers have been heavily loaded. We have increased the number of servers, aiming that load will be more evenly distributed. We're currently monitoring the status, and it seems that action helped to resolve the issue. Please let us know if you still receive the error. We're sorry for the standstill this may have caused in your integrations.
The issue seems to have been on one of the IIS server that was handling API calls.
For some reason it was not able to connect to the cache, whilst other servers were able to connect at the same time.
We suspect that there were too many connections open on that server for some reason.
At the moment everything is looking normal and we will monitor the status closely.
Sorry for the inconvenience.
Hi, we are looking in to the root cause of the issue and will release a small fix during the day and keep monitoring the issue.
The issue seems to be with our load balancer, we are looking in to this further and will provide more information and a post mortem as soon as possible.
We are sorry for any inconveniance this has caused you.
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