Disturbances YouServe API's

Status: Solved   Scope of issue: All domain APIs (MLM, IAM, WFM, Recruiting, learning, Payroll, API for BI systems)   Description of situation: Starting around 13th of Januray 2023 11:15, we have a production issue in our Service Gateway. This causes that the connection for all domain APIs is down. The token to connect to the domain APIs cannot be created. Also it is not possible to login the developer portal of YouServe (http://developers.youserve.nl). We are analysing the issue with highest priority. We will keep you updated about the situation.   Update (13-1-2023 6:30pm): Around 6pm on 13th of January 2023, a solution was deployed to production. After deployment, the token to access the domain APIs was created again. Customers can retrieve data again in the endpoints of the domain APIs using the existing processes.   At the moment, the Visma YouServe developer portal (http://developers.youserve.nl) is not fully accessible yet.  Users cannot login and options on APIs like "status page", "API library" (overview) and "Your Apps" are not available yet. We are working on a solution to have all the functionalities available again.   Update (18-1-2023 8:30am): Visma YouServe developer portal is not fully accessible. Analysis and development of solution is ongoing. We expect the portal to be available again by the end of the week.   Update (20-1-2023 10:00am): Visma YouServe developer portal is fully accessible. Users can login, "Your Apps" and "API library" are available again. Only "API status" page is not yet available. We will continue to work on this last page, general disturbance message will be closed however.   First occurrence of issue: 13-1-2023, 11:15am   Impact:  No connection can be setup to Domain APIs. Customers cannot receive data updates from HR Core Business using the domain APIs.   Issue solved: 13-1-2023, 6pm  

Status: Solved.   Scope of issue: MLM API, WFM API.    Description of situation: Changes on sick leaves are not available in the Sickleaves endpoint. This concerns all changes, for instances new sick leave, partial recovery or full recovery. Other endpoints are correct. We are working on a solution. Update 9-7-2024, 12:10 - We are fixing the issue. We expect that incremental load will be available in the next hours for all customer. Update 9-7-2024, 13:00 - Incremental load is available for all customers.   First occurrence of issue: 07-07-2024, 5am   Impact:  All customers using the MLM API and WFM API   Issue solved: 09-07-2024, 1pm

Update (14-6-2023 1pm):  This morning the issue with the Raet File API is also resolved (https://api.raet.com/mft/v1.0). Both File API processes (Raet File API en YouServe File API) works as expected.    Update (13-6-2023 5pm):  This evening at 6pm we will roll out a fix to solve the problem with the Youserve File API (https://api.youserve.nl/fileapi/v1.0). We are still working on the problem with the Raet FileAPI (https://api.raet.com/mft/v1.0). We will give an update about the status of this issue tomorrow at 3pm.   Update (13-6-2023 2pm):  Solution is not delivered yet. Next update will be at 5pm.   Update (12-6-2023 11:15am):  Expected solution: 12-6-2023, afternoon   Original message:    Status: Solved   Scope of issue: File API YouServe and File API Raet (Youforce). Uploads of type: 113001, 113002.   Description of situation: Files with file type / Business Type: 113001, 113002 are not processed in HR Core Business.   First occurrence of issue: 7-6-2023   Impact:  Employee changes sent to HR Core business are not processed.    Issue solved: 14-6-2023 2pm   Work around: Files can be uploaded manually in the menu external mutations (NL: externe mutaties) Important: Files can be processed only once. After the issue is solved, files delivered from File API will be processed in HR Core Business. To prevent this, automatic processing needs to be stopped on customer as well as company level. This can be done in the menu: NL: Beheer > Externe mutaties > Conversieschema.   Print screen HRCB Files which are delivered after the issue is solved, can be removed in the menu item: NL: Beheer > Externe mutaties > Upload extern mutatie bestand  

Status: Solved Scope of issue: MLM API and WFM API, Endpoint: Sickleaves Description of situation: When a sick leave dossier contain multiple partial recoveries, then the partial recoveries of the same percentages are undoubled and the reduced to only the latest partial recovery. This also includes the first sick leave day (100% sick). 

Update (21-8-2023, 1pm) The upgrade is finished.    Original message: On the 21st of August 2023, we will upgrade our Service Gateway tooling. This will cause downtime of all our API's starting at 11am. We expect the API's to be unavailable for a few hours. When the API's are available again, we will give an update.   Q&A Why do we need to upgrade? The upgrade is mandatory while the old version from our third party will no longer be supported soon. The new version will also bring advantages to handle the backend of the APIs.   Why do we do this during office hours? We are running this update during business hours, because APIs are system to system connections, not bound to office hours. On the other hand, delivering support for migrations is much easier during office hours.   What can you do if you experience connection issues after 11am on 21st of August? Please revisit this message to check for updates. If the upgrade is not finished yet, please wait till the upgrade is finished. If the upgrade is finished and you experience connection issues, please contact our Service Desk or known communication channels.

Update March 11 2023, 14:45PM   The technical maintenance has already ended. The domain API's will supply changes as normal from HR Core Business.   Original message    Due to technical maintenance on HR Core Business, although the domain APIs will be available, it will not supply any changes from Friday 10 March 2023 6:00 PM to Sunday 12 March 2023 6:00 PM. If the work is completed earlier, we will let you know during the weekend of 10 to 12 March 2023. We apologize for the inconvenience.    

Status: Solved   Scope of issue: All doman APIs (MLM, IAM, WFM, Recruiting, learning, Payroll)   Description of situation: No response on domain APIs.   First occurrence of issue: 12-7-2022, 2:45am   Impact:  The issue is fixed. No data lost, data updates can be delayed.   Issue solved: 12-7-2022, 9:45am

On 04-09-2024 a fix will be deployed to solve an issue in het clean up of data in the IAM API. Users of the IAM API can expect less data the endpoints of IAM API.   Within the IAM API, the retention time for data is configured per customer. For most customers, this is 90 days, but this can be different per customer. Contract and employee data older then 90 days will be cleaned up in the API platform after this retention time and will not delivered anymore in the IAM API. Note: this has no effect on the data in HR Core.   We noticed that the clean up of data outside retention time was not working properly for a couple of months. Employees out of service and old contract-time slices out of retention time, were still delivered. With the fix of 4-9-2024, the data outside retention is cleaned up correctly and data in IAM API is delivered correctly. This concerns the endpoints: Employees, Employments and Persons.      

Disturbance API for BI Systems 17-04-2024

Due to technical maintenance on 21-9-2023 on the File API, you can expect disturbance between 10am and 11am. When errors occur, please retry the file up and download after 11am. We apologize for the inconvenience.   Update 21-9-2023, 11:35.  Technical maintenance is ready.

Status: Solved.   Scope of issue: MLM API, WFM API.    Description of situation: Endpoints for WFM and MLM API respond with error message:  {     "message": "Client certificate invalid or missing",     "correlationId": "0HN8TCQ3BBS94:0000004D",     "issuedAt": "2024-12-16T08:10:22.4366938Z",     "errorCode": "Forbidden" } We are working on a solution. Update 16-12-2024, 12:00 - Certificates issue is still in analysis. Update 16-12-2024, 14:00 - Issue solved.   First occurrence of issue: 16-12-2024   Impact:  All customers using the MLM API and WFM API   Issue solved: 16-12-2024, 14u.  

Due to mandatory technical maintenance in the MLM API and WFM API, you may experience disruptions during between 12 noon and 1pm on 26th of October 2023. If the work is completed earlier, we will let you know.   We apologize for the inconvenience.

Status: Solved   Scope of issue: File API YouServe. Uploads of type: all.   Description of situation: Files cannot be uploaded to YouServe using the File API. Download of files is available. But, due to the upload-issue, files you expect to be available for download are not available at the moment.   First occurrence of issue: 1-12-2023, 2:52am GMT   Impact:  All customers using the File API.    Issue solved: 1-12-2023, 11am GMT (12pm CET)