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Kjetil Ringstad
PARTNER

504 gateway timeouts today

by Kjetil Ringstad (Updated ‎22-09-2021 14:53 by Kjetil Ringstad PARTNER )

Hi

We're receiving 504 gateway timeouts today when posting to :

POST/controller/api/v1/shipment/{shipmentNumber}/action/confirmShipment

 
and
POST/controller/api/v1/shipment
 
This was occuring around 13:22 according to our logs.
We do have automatic retries, but such disruptions have huge impact on our customers production environments , leading to delays and goods being sent late from warehouses.
 
 
 

 

6 REPLIES 6
Yildirim
VISMA

by Yildirim

Hello Kjetil, 

 

has the client (integrasjonspartner_live) integrated with the companies shared above experienced any performance related issues today ? 

Kjetil Ringstad
PARTNER

by Kjetil Ringstad

Hi 

Not as far as I can see.

Accepted solution
Yildirim
VISMA

by Yildirim

Status of the incident can be followed at https://status.visma.com/incidents/jy3xk6qc1km7

Yildirim
VISMA

by Yildirim (Updated ‎23-09-2021 12:55 by Yildirim VISMA )

Hello Kjetil,

 

Several nodes have been under heavy load due to high volume of the API traffic, therefore some clients were experiencing degraded performance and increased service time. 

 

Could you please share the API Client ID and the Ipp-Company-ID where you've received timeouts ? 

 

We're currently investigating the issue affecting our servers and will inform you once we finalized the process. 

 

We're sorry for any standstill this may have caused.

Kjetil Ringstad
PARTNER

by Kjetil Ringstad

Thank you, company id's for 502 at the times written above

1415473

2137004

 

For 504 at the times written above:

2693113

 

client id integrasjonspartner_live

 

 

Kjetil Ringstad
PARTNER

by Kjetil Ringstad (Updated ‎23-09-2021 10:44 by Kjetil Ringstad PARTNER )

Additional 502 Bad gateway messages posting to the inventory endpoint this morning around 0801

 

Can Visma please share their thoughts of the last weeks reliability incidents?

This is happening a bit too often for comfort now.