504 gateway timeouts today

[Kjetil Ringstad]

Hi

We're receiving 504 gateway timeouts today when posting to :

POST/controller/api/v1/shipment/{shipmentNumber}/action/confirmShipment

and

POST/controller/api/v1/shipment

This was occuring around 13:22 according to our logs.

We do have automatic retries, but such disruptions have huge impact on our customers production environments , leading to delays and goods being sent late from warehouses.

[Yıldırım]

Hello Kjetil, 

has the client (integrasjonspartner_live) integrated with the companies shared above experienced any performance related issues today ? 

[Kjetil Ringstad]

Hi 

Not as far as I can see.

[Yıldırım · Accepted solution]

Status of the incident can be followed at https://status.visma.com/incidents/jy3xk6qc1km7

[Yıldırım]

Hello Kjetil,

Several nodes have been under heavy load due to high volume of the API traffic, therefore some clients were experiencing degraded performance and increased service time. 

Could you please share the API Client ID and the Ipp-Company-ID where you've received timeouts ? 

We're currently investigating the issue affecting our servers and will inform you once we finalized the process. 

We're sorry for any standstill this may have caused.

[Kjetil Ringstad]

Thank you, company id's for 502 at the times written above

1415473

2137004

For 504 at the times written above:

2693113

client id integrasjonspartner_live

[Kjetil Ringstad]

Additional 502 Bad gateway messages posting to the inventory endpoint this morning around 0801

Can Visma please share their thoughts of the last weeks reliability incidents?

This is happening a bit too often for comfort now.