Hi Bart, My name is Rosa Carrasco and I am the Service Owner of the Youforce app. As the Service Owner, I am responsible for the life-cycle management of the product. I am writing in response to your inquiry regarding updates on the app. I understand that you have concerns about the phone updates and I would like to provide more information to clarify the situation. We don't have any control over phone updates, whether they're for iOS or Android. Once we release a new version on the app stores, it's up to the user's phone settings to determine when the update gets installed. To make sure users are always using the latest version of the app, we typically force updates a week after the new version is released. This ensures that users have all the necessary fixes and features for the app to function properly. Regarding your specific example, we released the latest version of the Youforce app (1.8.2) on December 21st. It was approved by Apple at 2:08 PM. From your message, it sounds like the employee was able to use version 1.8.1 until January 12th. If their iPhone was set to update automatically, they wouldn't have seen the message to force the upgrade. It's unclear why the employee's iPhone hasn't been updated since then. That's determined by the communication between the iPhone and the App Store, which is out of our control. In conclusion, while we don't have direct control over when phone updates are installed, we do take steps to ensure that our users are always using the latest version of the app by forcing updates a week after a new version is released. We understand that the delay in updating may have caused inconvenience for the employee in question. We invite you to review your company's phone update policy to ensure that updates are being installed automatically. If there are any further questions or concerns, please don't hesitate to reach out to us. Kind regards, Rosa Carrasco
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