502 Bad Gateway

[andreasaulin]

Massive amount of 502 Bad Gateway errors now.

No Ipp-request-id as the request never reaches the api

Client ID: "all"

Endpoints: "all"

Method: At least GET, dont know about POST

[erik-kle]

+1

[Kjetil Ringstad]

Can we please have updates on this? It's been at least two hours since this started. This has an economical impact on our common customers.

[Kjetil Ringstad]

We can confirm this is happening on several client ids, on get , put and post requests.

Both 502 bad gateway and timeouts with multiple retries.

Aren't there any form of monitoring on Visma's side on this? Status.visma.net indicates everything is ok, but apparently it's not.

[Magnus Johnsen]

Hi,

We are looking in to this and will get back to you as soon as we have more information. 

[Florian Haase]

Same problem here too.

Florian

[Yıldırım]

Hello,
There is a general performance degradation in both API and some operations in ERP. Our Infrastructure teams is currently investigating elevated reports of the connection issues. 

We are sorry for the standstill this may have caused in your integrations. Updates will be forthcoming.

[andreasaulin]

Looks like its better again now.

I'm asking the same as Kjetilr. Why is status.visma.com updated when this happens?

[plh]

I have to agree. Updating status page is of importance.

When we get issues reported by our customers, my team starts investigating for the cause of the problems in our software/servers/infrastructure. 

Had Visma posted this issue to the status page, we have not started this internal investigation first, therefor not spending unpaid hours looking into a problem we cannot solve anyway.

[Yıldırım · Accepted solution]

Root cause has been analysed and this should be fixed now.
Details can be seen at https://status.visma.com/incidents/hg8pb679vsp7 

Please inform us whether situation is normalized in your operations.

[Anders_Traventus]

We still se this at least 2 of our customers, can you please check it again.

[Magnus Johnsen]

Are you still getting the 502's?

[Magnus Johnsen]

Hi,

We're looking into it. 

[Kjetil Ringstad]

Why isn't status.visma.net updated to reflect this?

[plh]

Hi

We're experiencing really slow API calls....

Please note that below is in seconds.. 

18.42317
30.53482
0.66638
0.72415
0.90846
12.56638
10.0024
10.5375
16.23698
15.06866
28.66147
28.50544
120.00205
30.28626
0.47311
10.00266
19.51047
12.87237
30.33629
0.55093

My customers are calling, that they cannot process orders at their warehouse, their production has come  to a halt because of API not functioning.

Visma: What to do?