My Products
Help
andreasaulin
CHAMPION *

502 Bad Gateway

by andreasaulin

Massive amount of 502 Bad Gateway errors now.

No Ipp-request-id as the request never reaches the api

Client ID: "all"

Endpoints: "all"

Method: At least GET, dont know about POST

14 REPLIES 14
erik-kle
PARTNER

by erik-kle

+1

Kjetil Ringstad
PARTNER

by Kjetil Ringstad

Can we please have updates on this? It's been at least two hours since this started. This has an economical impact on our common customers.

Kjetil Ringstad
PARTNER

by Kjetil Ringstad (Updated ‎11-09-2020 08:36 by Kjetil Ringstad PARTNER )

We can confirm this is happening on several client ids, on get , put and post requests.

Both 502 bad gateway and timeouts with multiple retries.

 

Aren't there any form of monitoring on Visma's side on this? Status.visma.net indicates everything is ok, but apparently it's not.

Hi,

 

We are looking in to this and will get back to you as soon as we have more information. 

Florian Haase
PARTNER

Same problem here too.

 

Florian

Yıldırım
VISMA

by Yıldırım

Hello,
There is a general performance degradation in both API and some operations in ERP. Our Infrastructure teams is currently investigating elevated reports of the connection issues. 

We are sorry for the standstill this may have caused in your integrations. Updates will be forthcoming.

andreasaulin
CHAMPION *

by andreasaulin

Looks like its better again now.

 

I'm asking the same as Kjetilr. Why is status.visma.com updated when this happens?

plh
CONTRIBUTOR ***

by plh

I have to agree. Updating status page is of importance.

When we get issues reported by our customers, my team starts investigating for the cause of the problems in our software/servers/infrastructure. 

 

Had Visma posted this issue to the status page, we have not started this internal investigation first, therefor not spending unpaid hours looking into a problem we cannot solve anyway.

 

Accepted solution
Yıldırım
VISMA

by Yıldırım

Root cause has been analysed and this should be fixed now.
Details can be seen at https://status.visma.com/incidents/hg8pb679vsp7 

Please inform us whether situation is normalized in your operations.


Anders_Traventus
CONTRIBUTOR ***

We still se this at least 2 of our customers, can you please check it again.

Are you still getting the 502's?

Hi,

We're looking into it. 

Kjetil Ringstad
PARTNER

Why isn't status.visma.net updated to reflect this?

plh
CONTRIBUTOR ***

by plh (Updated ‎11-09-2020 08:45 by plh )

Hi

 

We're experiencing really slow API calls....

 

Please note that below is in seconds.. 

 

18.42317
30.53482
0.66638
0.72415
0.90846
12.56638
10.0024
10.5375
 
16.23698
 
15.06866
28.66147
28.50544
120.00205
30.28626
0.47311
10.00266
 
19.51047
 
 
12.87237
30.33629
0.55093

 

 

My customers are calling, that they cannot process orders at their warehouse, their production has come  to a halt because of API not functioning.

 

Visma: What to do?