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Sist oppdatert av Gunnar Glendrange VISMA ‎20-09-2019 12:20
Her finner du en veiledning for hvordan du registrer et utlegg, enten alene eller knyttet mot en kjørebok / reiseregning.
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Sist oppdatert av Kristin Bjørge VISMA ‎13-09-2019 13:30
I denne artikkelen vil du finne alle brukertipsene som vil være aktuelle for deg som bruker av Visma.net Expense.  Click here for English version. 
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Sist oppdatert av Mina Røisland1 VISMA ‎12-08-2019 10:48
In this article you will find answers to all your questions regarding usage of Visma.net expense. 
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Sist oppdatert av Morten A Karlsen VISMA ‎08-08-2019 11:59
Når du oppretter en ny ansatt manuelt i Expense, eller ved overføring fra lønnsprogram, mottar den ansatte en velkomst e-post. Denne e-posten kan tilpasses ditt firma. Dette gjelder også for brukere av Visma.net Payslip og Visma.net Absence.
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Sist oppdatert av Jakobkollandsrud ‎25-07-2019 09:57
You can change the language settings in visma.net by clicking on your name in the top right corner. Check out how here. 
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Sist oppdatert av Thea Petrine Hammer VISMA ‎24-07-2019 15:52
Meldingen oppstår når det benyttes en type under "Kjørebok" eller "Utlegg" fanen som ikke er mangler konto, eller er knyttet opp til feil lønnsart.
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Sist oppdatert av Renate Martensson VISMA ‎05-07-2019 10:06
  Ansatt går på login på Visma.net. Legger inn brukernavn og passord. Ansatt kommer da til bildet hvor koden fra appen skal legges inn. Velg “Mistet telefonen” Da kommer den ansatte til bildet hvor du skal legge inn beredskapskoden som du fikk ved aktivering av totrinnskontroll. Denne har nok veldig få notert seg. Ta kontakt med support på  21896404 for å få generert en engangskode. Denne koden kan den ansatte legge inn i bildet på punkt 3. Da får den ansatte logget inn. For at du skal få satt opp totrinnskontroll på den nye mobilen må totrinnskontroll først deaktiveres. Den ansatte må gå på “Mine opplysninger” og velge: Dette må bekreftes ved at du “logger inn” på nytt. Igjen må den ansatte velge “Mistet telefonen” og få en ny kode fra support (viktig at den er ny). Ref.pkt.4. Når den er deaktivert må den aktiveres på nytt på samme måte som det ble gjort første gang, men nå med ny telefon.  
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Sist oppdatert av Gunnar Glendrange VISMA ‎04-07-2019 14:49
Her finner du en veiledning på hvordan du logger på Visma.net Expense.
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Sist oppdatert av OliverSogn VISMA ‎03-07-2019 13:37
This usertip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  If you already have an activated account you can sign in at Visma.net Expense and change your email address/username yourself.    Sign in with your existing username and password, if you happen to forget your password click here for guidance on how to change your password.    Once you are signed in, click on your name in the top right corner and thereafter click My details.   Look for the banner Account, and at the top right corner there should be a pencil. Click on the pencil and thereafter go to Change my email address.   2. Fill in with your current password and the new email address you wish to change to. Click Send validation email.  3. An email will be sent to the new email address, asking for your permission to complete the change of email addresses. Once this step is completed you can sign in with your new username, and the password remains unchanged.    Important! Remember to inform your payroll executive that you have changed email addresses, that way they can update all other systems you use as well.    Click here for an explanation on how your payroll executive can change this.   Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense.   
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Sist oppdatert av OliverSogn VISMA ‎03-07-2019 13:35
If you wish to change your e-mail address there are multiple ways to do this: If the employee have an account with Visma.net, he/she can change their username themselves. (1st tip) Thereafter, the employer have to change their e-mail address in the payroll system.  If the employee does not have an account with Visma.net, go to the 2nd tip.    Employee change themselves their E-mail address (if Visma.net is used before): The employee signs in at Visma.net, go to My details (My profile - top right corner) Click Change email address, write down a new email address. You will get an email to the new username, where the user can confirm these changes. Read more about that here.   User gives a message to the payroll executive about the changes in e-mail address.      2.  Employee does not have access/have not used Visma.net before: If the user have not activated their account (for example due to wrong e-mail address), follow these steps: Sign in at Visma.net as Customer Admin Go to Admin | Users. Find the correct user. You will be able to look up the account status to find Account status for the user, here you can change to the correct e-mail address. User will have to use the forgot your password function to retrieve a new activation e-mail. Thereafter, change the e-mail address to the correct one in Visma Lønn.        3. User has already activated the account, and their original e-mail address is non existing: Admin have to change this e-mail address in Admin and confirm with the admin password. When the Admin selects Save and close there will be sent an e-mail to the user who's account it is.        4. User is created twice in .net due to an e-mail change in the payroll system The account is active, and it is registered in .net on a "old" e-mail address. The e-mail address therefore have to change in the payroll system. This prevents the e-mail from changing in .net, but it will create a new user. That means that you will still have the old user in Expense and the Calendar, which has a incorrect e-mail address. The employee in Expense is additionally connected to the "Old" user, and Expense and the calendar can therefore not find the new user in ODP and that both accounts is the same user. Therefore, the user will no longer gain access to Expense.  To correct this, you have to change the old e-mail address which is connected to Expense and the Calendar. However, before we can create this, we have to "free" the new e-mail address so that this e-mail can be used again. Since the new email address is enabled, this must be changed to a different email address that the employee has access to. (How to make mail alias in Gmail) (Alternative to Gmail). Administrator changes the email address in Admin and must confirm with password. When the administrator taps "Save & Close", an email will be sent to the employee where he must confirm the change: This new e-mail address is now free to use. Admin can now change e-mail address for you, on the user with the incorrect e-mail address. Additionally, your roles have to be updated as well. The user will now get an e-mail about activation for the new user. Since the old e-mail address have been used before, the user have to create a new password.      5. User is created with the wrong e-mail address: Since the e-mail address is not valid, the employee can not confirm and activate this. However, the employee will be registered as a user in Expense and the Calendar with the wrong e-mail address. It may also be that the user is created with the "correct" email address. This occurs either by having the email address changed in the payroll system and transferred to .net, or manually created in .net. This creation is what makes changing your email address on the first user challenging. The user in Expense is connected to the "old" user, and Expense and the Calendar will not catch that the new user in ODP is the same employee. Therefore, the user will no longer get access in Expense. To correct this mistake you have to: Sign in and go to Settings, integration users, find the user you want to delete, and click Delete.  Go to Visma Lønn, go to Tools / Admin Functions / Tools / General - in the window "start screenshare" write "700339" and click "Enter". You will now get a list of employees, you will also find a column "ODPExternalld". Find the employee and click F2 when you are in the field area for "ODPExternalld" and delete. Thereafter, go to Routines, registration, Visma.net, setup and register new users and sync this with MDM employees.       6. Trying to change the e-mail address, but gets a message "non-existing". When an Admin or user is trying to change an e-mail address to something else, the system looks for addresses that already is registered with Visma.net. This check is in the entire Visma.net system and not only on that specific customer. For example: morten@visma.com wishes to use morten@gmail.com. But he receives a message, that this user already exists. When this message shows, there are a few things you can do: Create the user in Admin. (morten@gmail.com) Thereafter, change the address to something else (morten+1@gmail.com). This will free the e-mail address (morten@gmail.com). Since this e-mail address is enabled, this must be changed to a different e-mail address that the employee has access to. (How to create an alias mail in Gmail) (Alternative to Gmail) Administrator changes the email address in Admin and must confirm with password. Now it is possible to change the morten@visma.no to morten@gmail.com.
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Sist oppdatert av Klara Vatten VISMA ‎02-07-2019 09:20
Noen brukere får feilmelding ("Ukjent feil..")  når de registrerer reiseregninger eller ("Access denied") når de bytter firma i Expense.   Dette kan forårsakes av "insecure token" kalt CSRF og det ser ut til at dette bare skjer med Google Chrome.   For å sjekke om dette er årsaken trykk F12 når du er i Expense. Gå så til Application | Cookies |  https://expense.visma.net. Dersom du ser CSRF-Token to ganger er du berørt av problemet.     For å fikse problemet må du slette cookies. Klikk symbolet markert i bildet nedenfor.      Expense teamet undersøker problematikken.        
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Sist oppdatert av Klara Vatten VISMA ‎02-07-2019 09:20
I Visma Attach er det nå mulig å ta bilde av kvitteringer i såkalt offline mode. Bildene som blir tatt i offline mode blir ikke automatisk sendt til Visma.net Expense. Vi anbefaler at du sender kvitteringen til Expense så fort du har tilgang til nett igjen. I denne artikkelen kan du se hvordan du sender kvitteringer fra Attach til Expense. Merk: Dersom du re-installerer/sletter Attach vil alle dine kvitteringer som er tatt i offline mode bli slettet med Attach ettersom disse er lagret lokalt i Attach og ikke sendt til skyen. Dersom du har problemer med innlogging og har kvitteringer liggende i offline mode bør du ta kontakt med oss på skysupport@visma.com eller på telefon 21896404.
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Sist oppdatert av Klara Vatten VISMA ‎02-07-2019 09:19
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  If you were to get an error message telling you that you do not have the right credentials when logging into Visma Attach you ought to try the same combination of username and password on Visma.net Expense in the web browser first. If you still get the same error message, it could be that you either typed the password incorrectly (make sure all caps is turned off, etc). or it could simply be that you have forgotten your password. If that is the case, click here for guidance on how to change forgotten password.    If the case is that you can connect to Visma.net Expense, but not Visma Attach app while using the same credentials, it might be a malfunction between Expense and Attach in our system, and to fix this you can follow this guidance:   Uninstall the Attach app from your device.    Sign in at Visma.net Expense and go to External services. This will redirect you to the following page: On this page click on the trash cane to delete Visma Attach. Once this is completed you can re-install the app Visma Attach on your phone and sign in with the same credentials that you entered to sign in at Visma.net Expense.    Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 12:23
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  If your current password have become known to others, you can follow these steps to change it.   1. Go to Visma.net Expense. 2. Firstly, click on your name at the top right corner and click My details.         3. Look for the banner Security, and click Change password. In the next window write your current password inside the Current password field. Thereafter, fill in your preferred password in the fields New password and Confirm password. Be aware of the password criteria, such as length etc, all of these criteria must be fulfilled to successfully change your password (see picture below). 4. Click Change password and your new password will be created if all criteria are fulfilled. The browser will redirect you to the sign in page, and ask you to, for security reasons to re-login. Therefore it is important to make sure to sign in with the new password you just created.     Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense.     
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 12:20
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  There is two ways to approve travel expenses, vacation and absences: Through app on your mobile device. Download the app Visma Manager in App Store for Apple devices or in Google Play for Android devices. Once it is downloaded you can sign in with the same username and password that you use to connect with in the web browser. If you are having technical difficulties signing in, Click here.   Through our web browser on this link. You will be redirected to a window with an icon called Approval. Click on Approval to get access to the approval functions. Read more about how to approve vacation, absences and time sheet here.     Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 12:19
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  Approval | My tasks In this window you can approve travelling expenses, absences and time sheets. Whenever an employee has listed any of these for approval a line should  show that the employer has to approve or reject. To approve the travel expenses, absences or time sheets the employer have to click on the green check mark on the far right side on the line.  If you wish to approve multiple requests at the same time, you can mark off the boxes on the left side next to the requests and click the green button Approve selected at the bottom right corner.  To accept or disapprove these, you can click the line of the request and a detailed rapport will show what the employee has requested for approval.  If you wish to approve the request click Approve, and if you wish to reject the request click Reject. Furthermore, you can also add a comment for the approval or rejection if you wish to do that, or you can click approve or reject instantly. Once you click approve or reject this will be transferred to the first available payroll.    Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 12:18
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide. When travelling with Visma Attach you can easily take pictures of your expenses at all time and get them transferred directly into Visma.net Expense where you can register your travelling tickets.    Download the app through App Store on Apple devices or through Google Play on Android devices.    After you have successfully downloaded the app, sign in with the same username and password that gives you access in Visma.net Expense.  If you forgot your password, click here. You can also easily ask for a new password by clicking the forgot your password? button on the app, but remember that the app and Visma.net Expense user are synced, and thereby a change on the app will change your password on the web browser as well.    Once you are signed in, you can immediately take pictures of your bills/tickets. Click on the Camera at the top right corner to take a picture.  You can also upload pictures from your camera roll, click on the picture icon at the bottom right corner after opening the Camera. This icon will give you access to those pictures you have saved on your phone.    After successfully taking a picture of the ticket you wish to attach, Visma Attach will try to scan the ticket for values and dates etc. If the scan from Visma Attach is incorrect, you can manually change the information, to prevent any mistakes.  Click Next when the information is filled in correctly. You are now set to login to Visma.net Expense and register your new expense.    We recommend to always keep the latest updated version of Visma Attach on your phone to prevent bugs and other malfunctions. If you click on the information sign "..." at the top left corner, you can find information about what version you have.    If you wish to Log out, you can do that by clicking the shutdown button at the top right corner. Remember, every time you decide to log out, you will have to sign back in to use the app.    Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 11:32
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide. You will also find a step by step video on how to register travelling at the bottom in this article.  Go to Expense | Home, thereafter click New travel and you will get access to write a description of the trip.    General information On this site you will independently have the opportunity to change or view payors for the entire trip, however it depends upon your company on how much you can do freely . If you have an urge to split the trip between multiple payors this will be an option. To do this you have to click +split cost unit, by doing so you can have multiple payors and with the  percentage area you can decide how much  percentage each payor shall pay. If you would like a display on how you can change and allocate this percentage between payors, click here.     By clicking browse local files underneath general documents you get the option to add an addendum, such as invitations or participant lists etc.  This option is not used for receipts nor invoice since these will be attached to expense later in the registration. Addendum from Visma Attach can not be used here either for the same reason. The maximum file size you can use for PNG, JPG or PDF is limited to 5MB.   Click Save and you will get access to the calendar.    Travel(s) Click on desired travel date in the calendar and an additional window should show. In this window you can choose the time and dates for your trip. Additionally, there should be an option for daily allowances, which is depended upon what daily allowance deals your company provides for business trips, click Daily allowance to choose  whatever option that is correct accordingly to what your employer within the organization has given you. If you are unsure what the company's policy is for daily allowance, please contact your superiors or an payroll executive and they should be able to help you.  There is also an additional option to add multiple locations/destinations if that is desired, click +travel to more places if this is something you wish to do. Once you have done this, click Save to advance.    Daily allowance(s) If the trip shall be registered with daily allowances, click on either the banner Allowance or the green Next-button at the bottom right corner. If the trip is not registered in the previous step, the allowance banner will not be available, and you can disregard that step.    After clicking the allowance banner, you can find the following information: Deduction of daily meals included with night allowances or covered by someone else than yourself can be registered on the lines both individually or all of it at the same time. Remember to keep in mind a 24-hours period, when doing this, which means to keep in mind that the first line is representing the trips first 24-hours even if it covers two different dates.  Accommodation options can be chosen separately day by day. Night allowance (Norway only), can be chosen for all nights or every night.  Accommodation information (relied upon chosen accommodation type) can be registered for the entire trip or days individually, additionally you can chose a combination by changing the "to" date for the variety of hotels. If hotel is your preferred accommodation option, please know that you need to provide the name and address of the hotel. If this is not filled out the trip will not be sent to confirmation.  Allowances cost distribution can be registered by clicking assign cost units. If you do this step here, it will continue to keep these cost distributions for the next steps.  If you wish to change any information later on, this can be done at any point.    Click Save. Register Mileage Click the banner mileage or next.   For details about mileage registration go to the user tip Registration of Mileage.   Register Expense Click the banner Expense or Next.   For details about registration of expense go to the user tip Registration of Expense.  Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 11:31
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  Go to Expense | Home and click on the banner Mileage.   On this site you can register miles allowance with the following information: Dates Type of vehicle or driving in special locations Driving distance Travelling route - has to be written down with from and to address and description of which roads that you have driven to ensure control. Purpose Happenings with unforeseen diversions Cost distribution for the miles allowance alone can be registered by clicking assign cost units. For the other options on the expense ticket you keep the same costs as you wrote at the first step. Trailer can be marked off on the checkbox for driving with a "trailer". Addendum from a GPS system, or other essential documentation from the drive. Remember! Your company might have restrictions on what and what not you can register.   You can also connect the expenses to your mileage, go to the banner Expense or click on the green Next button at the bottom right corner. For a more detailed explanation on how to register an expense, go to the user tip How to register an expense.    To be able to send a mileage for approval, please click on the green Next button at the bottom right corner or click on the banner Summary.    For a step-by-step video on how to complete an expense, look here: NB! This video is in Norwegian, but you can watch the process of how this is done. Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 11:31
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  If you already have sent out a confirmation for an expense ticket, and you figure out that you have done something wrong, you can change the expense this following way:   Open the mileage or expense you wish to delete, to do this, double-click the trip or expense from the display picture. Due to the fact that your ticket is already sent to approval you will be redirected directly to the Summary step. At the bottom right corner click Cancel approval flow.  The following window will show. Click Cancel approval flow if you wish to cancel the ticket. The mileage or expense ticket will now get a status saying it is cancelled in the display area. If you wanted to make any changes to the ticket prior to sending it to approval again, now is your time to do that.    Remember! if the trip or expense ticket is already approved and you still need to make changes on it, you could register another trip or expense. If the mileage or expense ticket never should have been sent to approval in the first place, you need to contact your payroll executive for help, to remove this trip or expense.    Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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