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Brukertips i Visma.net Expense

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Sist oppdatert av VidarS VISMA ‎10-04-2018 14:30
Her finner du en veiledning på hvordan du kan endre kostandsbærerene på en reise eller utlegg, og hvordan du kan fordele konstnaden mellom flere kostnadsbærere.
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Sist oppdatert av Jenny Barlund VISMA ‎04-12-2017 12:47
Hvis man får beskjed om at brukeren din ikke er registrert i expense, så kan dette være fordi brukeren har blitt opprettet feil.
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Sist oppdatert av Klara Vatten VISMA ‎02-07-2019 09:20
Noen brukere får feilmelding ("Ukjent feil..")  når de registrerer reiseregninger eller ("Access denied") når de bytter firma i Expense.   Dette kan forårsakes av "insecure token" kalt CSRF og det ser ut til at dette bare skjer med Google Chrome.   For å sjekke om dette er årsaken trykk F12 når du er i Expense. Gå så til Application | Cookies |  https://expense.visma.net. Dersom du ser CSRF-Token to ganger er du berørt av problemet.     For å fikse problemet må du slette cookies. Klikk symbolet markert i bildet nedenfor.      Expense teamet undersøker problematikken.        
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av Mina Røisland1 VISMA
  På denne videoen vil du se hvordan du kan endre eller avbryte en reiseregning:  
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Sist oppdatert av Mina Røisland1 VISMA ‎12-08-2019 10:48
In this article you will find answers to all your questions regarding usage of Visma.net expense. 
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Sist oppdatert av Gunnar Glendrange VISMA ‎11-06-2020 08:21
Du kan lage reiseregninger og sende inn utleggsrefusjoner til godkjenning fra mobiltelefonen. Dette skjer i App'n Visma Employee.  Se hvordan du kommer i gang med den her.   Du kan ta bilder av kvitteringene dine i Visma Employee (under "Legg til ny kvittering", se skjermbilde). App'n vil tolke bildet - og foreslå beløp, dato og valuta. Deretter kan du angi type utlegg, og formål (se skjermbilde). Du kan også gjøre dette senere.   Når du har en eller flere kvitteringer, kan du sende dem inn til godkjenning. Gå på "Kvitteringer", og velg hvilke kvitteringer som skal sendes til godkjenning (se skjermbilder under).   Legg dem til en reiseregning du allerede har opprettet, eller lag en ny.   Om en kvittering "mangler detaljer" - vil det måtte angis før du kan bruke den. Du finner slike transaksjoner under en egen fane, som vist i bildene under.   NB! Du får ikke ført diett- eller kjøregodtgjørelse fra App'n.  Har du det behovet, les her.   Man kan gjøre mer i Visma Employee enn bare reiser og utlegg. Du kan føre ferieønsker, fravær, timer og motta lønnsslipper. Les om det her.                  
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Sist oppdatert av Mari Barlund VISMA ‎06-02-2018 16:03
Her finner du en veiledning for hvordan du avbryter en reise eller utlegg som er sendt til godkjenning. 
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Sist oppdatert av OliverSogn VISMA ‎27-06-2019 15:14
In the case that you have forgotten your password, do not worry! You can easily attain a new one by using our forgotten password function.    Go to Visma.net. then click Forgot your password?.  Fill in your email address. This has to be the email address you have registered your account with Visma.net. If you happen to not remember this email address, contact your payroll executive within your company.    For security reasons you have to mark off I am not a robot. Thereafter, click Send request.    From time to time it may happen that you get the following window, where you have to mark the pictures asked for. This is an additional security measure to make sure that no robot can make changes to your account. If the page looks like this, click Send request. The following window will pop up, and the next step is to follow the informational steps that is sent to your email address.   The email you have received will contain information about the reset of your password, click Enter new password.   Choose a password, and confirm it once more. Make sure that you fulfill all criteria which are listed in the box to the right. Once the password is changed, you will be sent an confirmation email. Click on Go to sign in, to sign in with your newly created password.  Common questions I have clicked Forgot your password?, but I have not received any emails. - First of all, a common mistake is that the email have been sent to your Spam or Trash  filter. Another common reason could be that your company's email server does not accept our forgot your email address emails. Visma.net uses two different email transmitters, these are "do.not.reply@platform.visma.com" and "do.not.reply@connect.visma.com". Make sure to ask the one organizing emails within your company if these emails are restrained, and if they are, ask them to remove the restrain.   
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Sist oppdatert av OliverSogn VISMA ‎03-07-2019 13:35
If you wish to change your e-mail address there are multiple ways to do this: If the employee have an account with Visma.net, he/she can change their username themselves. (1st tip) Thereafter, the employer have to change their e-mail address in the payroll system.  If the employee does not have an account with Visma.net, go to the 2nd tip.    Employee change themselves their E-mail address (if Visma.net is used before): The employee signs in at Visma.net, go to My details (My profile - top right corner) Click Change email address, write down a new email address. You will get an email to the new username, where the user can confirm these changes. Read more about that here.   User gives a message to the payroll executive about the changes in e-mail address.      2.  Employee does not have access/have not used Visma.net before: If the user have not activated their account (for example due to wrong e-mail address), follow these steps: Sign in at Visma.net as Customer Admin Go to Admin | Users. Find the correct user. You will be able to look up the account status to find Account status for the user, here you can change to the correct e-mail address. User will have to use the forgot your password function to retrieve a new activation e-mail. Thereafter, change the e-mail address to the correct one in Visma Lønn.        3. User has already activated the account, and their original e-mail address is non existing: Admin have to change this e-mail address in Admin and confirm with the admin password. When the Admin selects Save and close there will be sent an e-mail to the user who's account it is.        4. User is created twice in .net due to an e-mail change in the payroll system The account is active, and it is registered in .net on a "old" e-mail address. The e-mail address therefore have to change in the payroll system. This prevents the e-mail from changing in .net, but it will create a new user. That means that you will still have the old user in Expense and the Calendar, which has a incorrect e-mail address. The employee in Expense is additionally connected to the "Old" user, and Expense and the calendar can therefore not find the new user in ODP and that both accounts is the same user. Therefore, the user will no longer gain access to Expense.  To correct this, you have to change the old e-mail address which is connected to Expense and the Calendar. However, before we can create this, we have to "free" the new e-mail address so that this e-mail can be used again. Since the new email address is enabled, this must be changed to a different email address that the employee has access to. (How to make mail alias in Gmail) (Alternative to Gmail). Administrator changes the email address in Admin and must confirm with password. When the administrator taps "Save & Close", an email will be sent to the employee where he must confirm the change: This new e-mail address is now free to use. Admin can now change e-mail address for you, on the user with the incorrect e-mail address. Additionally, your roles have to be updated as well. The user will now get an e-mail about activation for the new user. Since the old e-mail address have been used before, the user have to create a new password.      5. User is created with the wrong e-mail address: Since the e-mail address is not valid, the employee can not confirm and activate this. However, the employee will be registered as a user in Expense and the Calendar with the wrong e-mail address. It may also be that the user is created with the "correct" email address. This occurs either by having the email address changed in the payroll system and transferred to .net, or manually created in .net. This creation is what makes changing your email address on the first user challenging. The user in Expense is connected to the "old" user, and Expense and the Calendar will not catch that the new user in ODP is the same employee. Therefore, the user will no longer get access in Expense. To correct this mistake you have to: Sign in and go to Settings, integration users, find the user you want to delete, and click Delete.  Go to Visma Lønn, go to Tools / Admin Functions / Tools / General - in the window "start screenshare" write "700339" and click "Enter". You will now get a list of employees, you will also find a column "ODPExternalld". Find the employee and click F2 when you are in the field area for "ODPExternalld" and delete. Thereafter, go to Routines, registration, Visma.net, setup and register new users and sync this with MDM employees.       6. Trying to change the e-mail address, but gets a message "non-existing". When an Admin or user is trying to change an e-mail address to something else, the system looks for addresses that already is registered with Visma.net. This check is in the entire Visma.net system and not only on that specific customer. For example: morten@visma.com wishes to use morten@gmail.com. But he receives a message, that this user already exists. When this message shows, there are a few things you can do: Create the user in Admin. (morten@gmail.com) Thereafter, change the address to something else (morten+1@gmail.com). This will free the e-mail address (morten@gmail.com). Since this e-mail address is enabled, this must be changed to a different e-mail address that the employee has access to. (How to create an alias mail in Gmail) (Alternative to Gmail) Administrator changes the email address in Admin and must confirm with password. Now it is possible to change the morten@visma.no to morten@gmail.com.
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Sist oppdatert av Thea Petrine Hammer VISMA ‎24-07-2019 15:52
Meldingen oppstår når det benyttes en type under "Kjørebok" eller "Utlegg" fanen som ikke er mangler konto, eller er knyttet opp til feil lønnsart.
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 11:32
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide. You will also find a step by step video on how to register travelling at the bottom in this article.  Go to Expense | Home, thereafter click New travel and you will get access to write a description of the trip.    General information On this site you will independently have the opportunity to change or view payors for the entire trip, however it depends upon your company on how much you can do freely . If you have an urge to split the trip between multiple payors this will be an option. To do this you have to click +split cost unit, by doing so you can have multiple payors and with the  percentage area you can decide how much  percentage each payor shall pay. If you would like a display on how you can change and allocate this percentage between payors, click here.     By clicking browse local files underneath general documents you get the option to add an addendum, such as invitations or participant lists etc.  This option is not used for receipts nor invoice since these will be attached to expense later in the registration. Addendum from Visma Attach can not be used here either for the same reason. The maximum file size you can use for PNG, JPG or PDF is limited to 5MB.   Click Save and you will get access to the calendar.    Travel(s) Click on desired travel date in the calendar and an additional window should show. In this window you can choose the time and dates for your trip. Additionally, there should be an option for daily allowances, which is depended upon what daily allowance deals your company provides for business trips, click Daily allowance to choose  whatever option that is correct accordingly to what your employer within the organization has given you. If you are unsure what the company's policy is for daily allowance, please contact your superiors or an payroll executive and they should be able to help you.  There is also an additional option to add multiple locations/destinations if that is desired, click +travel to more places if this is something you wish to do. Once you have done this, click Save to advance.    Daily allowance(s) If the trip shall be registered with daily allowances, click on either the banner Allowance or the green Next-button at the bottom right corner. If the trip is not registered in the previous step, the allowance banner will not be available, and you can disregard that step.    After clicking the allowance banner, you can find the following information: Deduction of daily meals included with night allowances or covered by someone else than yourself can be registered on the lines both individually or all of it at the same time. Remember to keep in mind a 24-hours period, when doing this, which means to keep in mind that the first line is representing the trips first 24-hours even if it covers two different dates.  Accommodation options can be chosen separately day by day. Night allowance (Norway only), can be chosen for all nights or every night.  Accommodation information (relied upon chosen accommodation type) can be registered for the entire trip or days individually, additionally you can chose a combination by changing the "to" date for the variety of hotels. If hotel is your preferred accommodation option, please know that you need to provide the name and address of the hotel. If this is not filled out the trip will not be sent to confirmation.  Allowances cost distribution can be registered by clicking assign cost units. If you do this step here, it will continue to keep these cost distributions for the next steps.  If you wish to change any information later on, this can be done at any point.    Click Save. Register Mileage Click the banner mileage or next.   For details about mileage registration go to the user tip Registration of Mileage.   Register Expense Click the banner Expense or Next.   For details about registration of expense go to the user tip Registration of Expense.  Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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av OliverSogn VISMA
NB! This video is in Norwegian, but you can watch the process of how this is done:   In this video we show you how to change or cancel your travel expenses. 
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av Dirkaft Saleem VISMA
Dersom du får meldingen om "ingen tilgang/adgang" inne på Visma.net Expense, eller meldingen "Det er ingen selskaper knyttet til denne brukeren " i Visma Attach skyldes dette to årsaker.    Din administrator har ikke lagt deg til som ansatt inne på Expense - Innstillinger - Ansatte. Du har ikke blitt ført over fra lønnsystemet, eller overført med feil e-post. Kontakt din administrator slik at de kan kontrollere at disse to punktene stemmer i oppsettet. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 12:18
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide. When travelling with Visma Attach you can easily take pictures of your expenses at all time and get them transferred directly into Visma.net Expense where you can register your travelling tickets.    Download the app through App Store on Apple devices or through Google Play on Android devices.    After you have successfully downloaded the app, sign in with the same username and password that gives you access in Visma.net Expense.  If you forgot your password, click here. You can also easily ask for a new password by clicking the forgot your password? button on the app, but remember that the app and Visma.net Expense user are synced, and thereby a change on the app will change your password on the web browser as well.    Once you are signed in, you can immediately take pictures of your bills/tickets. Click on the Camera at the top right corner to take a picture.  You can also upload pictures from your camera roll, click on the picture icon at the bottom right corner after opening the Camera. This icon will give you access to those pictures you have saved on your phone.    After successfully taking a picture of the ticket you wish to attach, Visma Attach will try to scan the ticket for values and dates etc. If the scan from Visma Attach is incorrect, you can manually change the information, to prevent any mistakes.  Click Next when the information is filled in correctly. You are now set to login to Visma.net Expense and register your new expense.    We recommend to always keep the latest updated version of Visma Attach on your phone to prevent bugs and other malfunctions. If you click on the information sign "..." at the top left corner, you can find information about what version you have.    If you wish to Log out, you can do that by clicking the shutdown button at the top right corner. Remember, every time you decide to log out, you will have to sign back in to use the app.    Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 11:31
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  If you would want to delete an expense ticket which is connected to either an expense or mileage, you first have to click into the  mileage or expense you wish to delete.   Once completed, go to Expense and click on the expense you wish to edit/delete by clicking on the pencil to edit the ticket or the trash cane to delete the expense, which both are located at the bottom right corner.        Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av Jakobkollandsrud ‎25-07-2019 09:57
You can change the language settings in visma.net by clicking on your name in the top right corner. Check out how here. 
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 11:28
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide. You will also find a step by step video on how to register travelling at the bottom in this article.  Go to   Expense | Home, thereafter click   New travel and you will get access to write a description of the trip.    General information On this site you will independently have the opportunity to change or view payors for the entire trip, however it depends upon your company on how much you can do freely . If you have an urge to split the trip between multiple payors this will be an option. To do this you have to click +split cost unit, by doing so you can have multiple payors and with the  percentage  area you can decide how much  percentage each payor shall pay. If you would like a display on how you can change and allocate this percentage between payors, click here.     By clicking   browse local files underneath general documents you get the option to add an addendum, such as invitations or participant lists etc.  This option is not used for receipts nor invoice since these will be attached to expense later on in the registration. Addendum from Visma Attach will not be used here either for the same reason. The maximum file size you can use for PNG, JPG or PDF is limited to 5MB.   Click Save   and you will get access to the calendar.    Travel(s) Click on desired travel date in the calendar and an additional window should show. In this window you can choose the time and dates for your trip. Additionally, there should be an option for daily allowances, which is depended upon what daily allowance deals your company provides for business trips, click   Daily allowance   to choose whatever option that is correct accordingly to what your employer within the organization have given you. If you are unsure what the company's policy is for daily allowance, please contact your superiors or a payroll executive and they should be able to help you.  There is also an additional option to add multiple locations/destinations if that is desired, click   +travel to more places if this is something you wish to do. Once you have done this, click Save to advance.    Daily allowance(s) If the trip shall be registered with daily allowances, click on either the banner Allowance or the green Next-button at the bottom right corner. If the trip is not registered in the previous step, the allowance   banner will not be available, and you can disregard that step.    After clicking the allowance banner, you can find the following information: Deduction of daily meals included with night allowances or covered by someone else than yourself can be registered on the lines both individually or all of it at the same time. Remember to keep in mind a 24-hours period, when doing this. This means to keep in mind that the first line is representing the trips first 24-hours even if it covers two different dates.  Accommodation options can be chosen separately day by day. Night allowance (Norway only), can be chosen for all nights or every night.  Accommodation information (relied upon chosen accommodation type) can be registered for the entire trip or days individually, additionally you can chose a combination by changing the "to" date for the variety of hotels. If hotel is your preferred accommodation option, please know that you need to provide the name and address of the hotel. If this is not filled in, the trip will not be sent to confirmation.  Allowances cost distribution can be registered by clicking assign cost units. If you do this step here, it will continue to keep these cost distributions for the next steps.  If you wish to change any information later on, this can be done at any point.    Click Save.    Step-by-step video on how to register trips: NB! The video is in Norwegian, but you can watch the process.    Register Mileage Click the banner mileage or next.   For details about mileage registration go to the user tip Register Mileage .   Register Expense Click the banner Expense or Next.   For details about registration of expense go to the user tip Registration of expense .   Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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Sist oppdatert av OliverSogn VISMA ‎03-07-2019 13:37
This usertip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  If you already have an activated account you can sign in at Visma.net Expense and change your email address/username yourself.    Sign in with your existing username and password, if you happen to forget your password click here for guidance on how to change your password.    Once you are signed in, click on your name in the top right corner and thereafter click My details.   Look for the banner Account, and at the top right corner there should be a pencil. Click on the pencil and thereafter go to Change my email address.   2. Fill in with your current password and the new email address you wish to change to. Click Send validation email.  3. An email will be sent to the new email address, asking for your permission to complete the change of email addresses. Once this step is completed you can sign in with your new username, and the password remains unchanged.    Important! Remember to inform your payroll executive that you have changed email addresses, that way they can update all other systems you use as well.    Click here for an explanation on how your payroll executive can change this.   Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense.   
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 12:23
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  If your current password have become known to others, you can follow these steps to change it.   1. Go to Visma.net Expense. 2. Firstly, click on your name at the top right corner and click My details.         3. Look for the banner Security, and click Change password. In the next window write your current password inside the Current password field. Thereafter, fill in your preferred password in the fields New password and Confirm password. Be aware of the password criteria, such as length etc, all of these criteria must be fulfilled to successfully change your password (see picture below). 4. Click Change password and your new password will be created if all criteria are fulfilled. The browser will redirect you to the sign in page, and ask you to, for security reasons to re-login. Therefore it is important to make sure to sign in with the new password you just created.     Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense.     
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Sist oppdatert av OliverSogn VISMA ‎28-06-2019 12:19
This user tip is aimed to help customers of Visma.net Expense. Click here to review the entire user tip guide.  Approval | My tasks In this window you can approve travelling expenses, absences and time sheets. Whenever an employee has listed any of these for approval a line should  show that the employer has to approve or reject. To approve the travel expenses, absences or time sheets the employer have to click on the green check mark on the far right side on the line.  If you wish to approve multiple requests at the same time, you can mark off the boxes on the left side next to the requests and click the green button Approve selected at the bottom right corner.  To accept or disapprove these, you can click the line of the request and a detailed rapport will show what the employee has requested for approval.  If you wish to approve the request click Approve, and if you wish to reject the request click Reject. Furthermore, you can also add a comment for the approval or rejection if you wish to do that, or you can click approve or reject instantly. Once you click approve or reject this will be transferred to the first available payroll.    Did you get the help you needed? If not, click here to review the user tip guide for Visma.net Expense. 
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